Customer Success Intern
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Job Location:
Monthly Salary:
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
Location: Bengaluru (On-site)
Type: Intern
What Youll Do
- Manage and maintain the customer database and CRM to ensure accuracy proper segmentation and effective engagement.
- Conduct cold calls onboarding calls and follow-ups with new and existing users.
- Respond to queries across email chat website and phone professionally and promptly.
- Drive customer retention through regular check-ins user education and value-driven follow-ups.
- Track and report support metrics such as response time query resolution and follow-up rate.
- Identify upsell and cross-sell opportunities based on user behavior and needs.
- Communicate bugs feedback and user insights clearly to product and engineering teams.
- Keep internal records and CRM entries up to date to avoid loose ends.
What Were Looking For
- Excellent English communication skills both verbal and written.
- Confident on calls structured in follow-ups and proactive in communication.
- Familiarity with tools such as HubSpot Freshdesk Notion and Google Sheets.
- Organized process-driven and detail-oriented.
Why Join Us
- Work with a fast-moving startup at the forefront of AI productivity.
- High ownership autonomy and exposure to a global user base.
- Young passionate team and a learning-first culture.
- Competitive compensation and startup perks.
Required Skills:
customer supportcrmcustomer retentioncustomerdatabasecommunicationcommunication skillscustomer success
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
