Customer Service RepresentativeReprésentant(e), service à la clientèle

Langley - Canada

Monthly Salary: Not Disclosed

Posted on: 01-11-2025

Vacancies: 1 Vacancy

Job Summary

Join IPEX as a Customer Service Representative 6 Month Contract Langley BC

At IPEX we dont just make advanced plastic piping systemswe shape the future by connecting people with water and energy in smarter more sustainable ways. As one of North Americas leading providers in our field were driven by innovation integrity and a deep commitment to excellence.

The Opportunity

Were looking for a passionate and proactive Customer Service Representative to join our vibrant Langley team. Reporting to the Customer Service Manager youll be the heartbeat of our customer experiencesupporting multiple accounts collaborating across departments and delivering exceptional service that keeps our clients coming back.

If you thrive in a fast-paced environment love solving problems and enjoy building relationships this is your chance to be part of a team that values people vision and action.

Why Join Us

At IPEX youll work alongside:

People-centric professionals who care deeply about what they do

Visionary leaders who challenge the status quo

Rapid problem solvers and entrepreneurial thinkers

Were not just offering a jobwere inviting you to be part of a movement.

What Youll Do

As a key member of our Customer Service team youll:

Respond to customer inquiries about pricing delivery and technical support

Manage and track orders via email and phone with precision and care

Resolve service issues and disputes with professionalism and empathy

Prepare accurate quotations and verify account details

Monitor backorders and coordinate with production purchasing and distribution

Liaise with internal departments to ensure seamless service delivery

Provide technical support using IPEX publications and resources

Maintain a high standard of responsiveness and customer satisfaction

What You Bring

Were looking for someone who is:

A natural relationship builder with a customer-first mindset

Highly organized accurate and detail-oriented

A confident communicator with strong telephone and email skills

Comfortable navigating systems and data (SAP experience is a plus!)

A team player with a positive solution-focused attitude

Qualifications:

Minimum 2 years of customer service experience

Strong time management and follow-up skills

Proficiency in Microsoft Office and email platforms

Proven ability to resolve customer concerns with patience and professionalism

Industry experience and SAP knowledge are assets

Our Commitment to Inclusion

IPEX is committed to creating an inclusive and accessible recruitment process. If you require accommodations due to a disability please contact our HR team at Well work with you to ensure your needs are met throughout the selection process.

Ready to shape a better tomorrow with us Apply today and bring your passion for service to a team thats making a difference

Required Experience:

Unclear Seniority

Join IPEX as a Customer Service Representative 6 Month Contract Langley BCAt IPEX we dont just make advanced plastic piping systemswe shape the future by connecting people with water and energy in smarter more sustainable ways. As one of North Americas leading providers in our field were driven by...