Service Advisor
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Job Location:
Watsonville, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
25 days ago
Vacancies:
1 Vacancy
Job Summary
Do you want to work for an established dealership in California that has a Mom & Pop feel Look no further thanWatsonville Ford! Our employees enjoy flexible hours with no micromanaging support forlong term growth and a good team camaraderie.
We are looking for a Service Advisor to join our team. Responsibilities include greeting customers listening to their needs and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Benefits:
- Pay based on experience
- Hourly plus Commission
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- PTO & Sick Leave
- Paid Holidays
- 401(K)
- No Weekends
- Employee pricing on vehicles parts and service
- Great team atmosphere
Location:
- In Person. Watsonville Ford 550 Auto Center Dr Watsonville CA 95076
- Monday - Friday. 9 Hour Days.
Responsibilities:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Qualifications:
- High school diploma or equivalent
- Past experience as a service advisor assistant lane manager or service consultant
- High CSI required
- Previous experience at a Ford dealership is a plus
- Spanish Speaker preferred
- Ability to identify the problem quickly
- Proven record of achieving exceptional customer satisfaction
- Computer skills and willingness to learn new programs (CDK MyKaarma.)
- Organizational skills and professional attitude
- Ability to learn new technology and repair and service procedures and specifications
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Do you want to work for an established dealership in California that has a Mom & Pop feel? Look no further than Watsonville Ford! Our employees enjoy flexib...
