Customer Service Representative
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Job Summary
About Harvest CLT
At Harvest CLT we specialize in providing customized outsourcing and workforce solutions that help businesses grow efficiently. From HR consulting to project staffing and client support were dedicated to connecting companies with the right talent and delivering reliable operational excellence.
We are looking for a Customer Service Representative to join our Tampa team someone whos people-oriented organized and thrives in a fast-paced client-focused environment.
Key Responsibilities
Serve as the main point of contact for client and customer inquiries via phone email and chat.
Provide accurate information about company services project updates and account details.
Resolve client or customer issues promptly while maintaining professionalism and empathy.
Document interactions and update client files within the CRM or tracking system.
Support account managers and the operations team with administrative tasks as needed.
Assist with onboarding and support processes for new client projects.
Escalate unresolved issues to the appropriate team or supervisor.
Requirements
Qualifications
High school diploma or equivalent (Associates or Bachelors degree preferred).
Excellent communication listening and problem-solving skills.
Strong computer skills proficiency in Microsoft Office Suite and CRM systems.
Detail-oriented and able to manage multiple priorities in a fast-moving environment.
Bilingual in English and Spanish is a plus.
Benefits
What We Offer
Competitive Pay: $20 $25 per hour (Depending on Experience)
Comprehensive Benefits Package:
Health Dental & Vision Insurance
401(k) with Employer Match
Paid Time Off (PTO) Paid Holidays
Paid Training & Career Growth Opportunities
Employee Recognition & Development Programs
Required Skills:
Qualifications High school diploma or equivalent (Associates or Bachelors degree preferred). Excellent communication listening and problem-solving skills. Strong computer skills proficiency in Microsoft Office Suite and CRM systems. Detail-oriented and able to manage multiple priorities in a fast-moving environment. Bilingual in English and Spanish is a plus.
Company Industry
Law Practice / Legal Services
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
