Description| Job responsibility | - Responsible for proving technical support for SDH DWDM ASON OTN & PACKET network.
- Ensuring NW fault and customer complaint resolution.
- Key Responsibilities include: -
- Technical Support: End to End support for fault & incident management of cloud ACCESS DWDM ASON OTN NW.
- Service Delivery & Change Management: Configurations in various SDH PSS NPT BG XDM nodes.
- Fault & Incident Management: Alarm handling & ticketing Call flow analysis customer complaint handling resolution.
- Problem Management: ticket/complaint/incident resolution SIP RCA CAPA.
- MIS: Maintaining/preparing DSR and other relevant data.
- MIS: Prepare and present relevant reports based on the laid down process.
- Operational support: Provide support to customers and other stakeholders related to delivery service assurance fault management complaint resolution etc.
- Incident Management: call flow analysis & resolution.
- Change Management: Call routing Service and IP NW changes.
- Fault Management: ticket acknowledging routing resolving and closing.
- Candidate should possess strong technical skills in SDH OTN DWDM ASON & Packet networks.
- Candidates should have strong skills in various protocols like TCP/IP DHCP FTP UDP & SMTP etc.
- Candidate should be well versed with Transmission Network architecture and call flow along with different interfaces.
- Knowledge of SDH Ethernet ASON NW DWDM & routing will be preferred.
- Relevant certifications will add to the advantage.
- Candidates should possess good communication skills.
- Candidates should possess technical skills inOSPF BGP MPLS& IP.
- Knowledge of SDN/ SD-WAN will have added advantages.
- Relevant certifications will add to the advantage.
- Candidates should be open for shift work including nights and weekends.
|
| Span of control: | TTL NOC | |
| |
| Key Customer | NOC NW Planning FO CSO SCM Finance | |
| | |
| | | |
| Necessary | Preferred |
| Skills | - Over 3 to 10 years of experience in Network Transmission domain.
- Strong understanding of project management customer service and technical knowledge voice core network elements includingSDH DWDM ASON OTN & PACKET Networks.
- Excellent problem-solving leadership and communication skills.
- Hands on Experience of Report preparation & publishing
- Analytical skills
- Data Presentation
| - Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Innovative thinking for analysing customer issues and resolution.
|
| Qualification | B.E./ (Telecom/Communication/Instrumental) |
| Overall Work Experience | Over 3 to 10 years of experience |
| Behavioural Attributes | - Positive thinking
- Willingness to work in a competitive environment.
- Customer centric
- Team player
- Good listener
|
DescriptionJob responsibilityResponsible for proving technical support for SDH DWDM ASON OTN & PACKET network.Ensuring NW fault and customer complaint resolution.Key Responsibilities include: -Technical Support: End to End support for fault & incident management of cloud ACCESS DWDM ASON OTN NW.Serv...
Description| Job responsibility | - Responsible for proving technical support for SDH DWDM ASON OTN & PACKET network.
- Ensuring NW fault and customer complaint resolution.
- Key Responsibilities include: -
- Technical Support: End to End support for fault & incident management of cloud ACCESS DWDM ASON OTN NW.
- Service Delivery & Change Management: Configurations in various SDH PSS NPT BG XDM nodes.
- Fault & Incident Management: Alarm handling & ticketing Call flow analysis customer complaint handling resolution.
- Problem Management: ticket/complaint/incident resolution SIP RCA CAPA.
- MIS: Maintaining/preparing DSR and other relevant data.
- MIS: Prepare and present relevant reports based on the laid down process.
- Operational support: Provide support to customers and other stakeholders related to delivery service assurance fault management complaint resolution etc.
- Incident Management: call flow analysis & resolution.
- Change Management: Call routing Service and IP NW changes.
- Fault Management: ticket acknowledging routing resolving and closing.
- Candidate should possess strong technical skills in SDH OTN DWDM ASON & Packet networks.
- Candidates should have strong skills in various protocols like TCP/IP DHCP FTP UDP & SMTP etc.
- Candidate should be well versed with Transmission Network architecture and call flow along with different interfaces.
- Knowledge of SDH Ethernet ASON NW DWDM & routing will be preferred.
- Relevant certifications will add to the advantage.
- Candidates should possess good communication skills.
- Candidates should possess technical skills inOSPF BGP MPLS& IP.
- Knowledge of SDN/ SD-WAN will have added advantages.
- Relevant certifications will add to the advantage.
- Candidates should be open for shift work including nights and weekends.
|
| Span of control: | TTL NOC | |
| |
| Key Customer | NOC NW Planning FO CSO SCM Finance | |
| | |
| | | |
| Necessary | Preferred |
| Skills | - Over 3 to 10 years of experience in Network Transmission domain.
- Strong understanding of project management customer service and technical knowledge voice core network elements includingSDH DWDM ASON OTN & PACKET Networks.
- Excellent problem-solving leadership and communication skills.
- Hands on Experience of Report preparation & publishing
- Analytical skills
- Data Presentation
| - Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Innovative thinking for analysing customer issues and resolution.
|
| Qualification | B.E./ (Telecom/Communication/Instrumental) |
| Overall Work Experience | Over 3 to 10 years of experience |
| Behavioural Attributes | - Positive thinking
- Willingness to work in a competitive environment.
- Customer centric
- Team player
- Good listener
|
View more
View less
Job Location:
Monthly Salary:
Posted on:
Vacancies:
