Retail Store Sales Representative (12-month contract)

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually the Royal Ontario Museum (ROM) is Canadas most-visited museum ranking among the top 10 cultural institutions in North America. At ROM we are dedicated to building and sharing global collections sharing knowledge inspiring learning and fostering community engagement. As a globally recognized field research institute ROM houses an impressive collection of over 18 million artworks cultural objects and natural history specimens showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art culture and nature intersect connecting people and communities to the past present and shared future.

As we continue to work toward our goals to transform and evolve as one of the worlds foremost 21st-century museums we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED
We are seeking Retail Store Sales Representatives to join our ROM Retail this role you will play a key part in creating a memorable shopping experience for our visitors members and guests driving sales promoting ROM products and maintaining a welcoming polished retail environment.

The ideal candidate is enthusiastic sales-driven and results-oriented. You are service-oriented and passionate about culture the arts natural history and science. You bring a proactive energetic approach feel confident approaching guests to build connections and make product recommendations and take pride in keeping the retail space clean organized and visually appealing.

You will represent ROMs brand through warm engaging interactions that connect our products and exhibitions to the stories of humanity. You thrive in a dynamic retail environment and are excited to contribute to meeting daily sales goals maintaining store presentation standards and providing exceptional guest service.

If you enjoy connecting with people have a natural ability to sell and thrive in fast-paced public-facing environments this is an excellent opportunity to help bring the ROM experience to life through exceptional service storytelling and retail excellence.

HOW YOU WILL MAKE AN IMPACT

• Provide outstanding customer service by assisting visitors members and shoppers in selecting products and completing purchases accurately and efficiently.
• Actively engage guests initiate conversations and recommend products to drive sales.
• Communicate knowledgeably about ROM retail products museum galleries and exhibitions helping visitors connect with the ROM experience.
• Promote ROM memberships seasonal products and special merchandise collections to increase sales and guest engagement.
• Welcome and assist visitors in managing store flow including during peak periods to ensure a positive organized shopping environment.
• Maintain a clean tidy and visually appealing sales floor ensuring merchandise is neatly presented and store standards are consistently upheld.
• Package products safely and ensure all transactions are handled professionally and accurately.
• Participate in regular retail sales technique and customer service training sessions and team meetings.
• Report product shortages or customer concerns to the Assistant Manager promptly for resolution.
• Support online order fulfillment by preparing merchandise and assisting guests with seamless in-store pick-up of e-commerce orders.
• Demonstrate personal initiative reliability and a goal-oriented mindset.

WHAT YOU BRING

• High school diploma or equivalent required; certification in retail hospitality tourism or customer service is an asset.
• Minimum one (1) year of experience in retail hospitality tourism or customer service.
• Proven ability to meet sales goals or actively promote products/services; confident engaging guests and recommending purchases.
• Strong attention to detail in handling transactions stocking merchandise and upholding store visual and cleanliness standards.
• Strong communication and interpersonal skills with a passion for creating welcoming and inclusive guest experiences.
• Ability to handle customer inquiries and resolve issues tactfully and diplomatically.
• Comfort working in high-traffic fast-paced environments with the energy and stamina to be on your feet and actively assist visitors throughout your shift.
• Flexible availability including weekends holidays and occasional evenings.
• Ability to prioritize scheduled shifts at the Museum (up to 24 hours per week) and reliably commit to regular availability during ROM operating hours including weekends holidays and peak visitation periods.
• Team-oriented mindset with enthusiasm for representing ROMs mission and brand.
• Pride in maintaining a clean organized workspace and high attention to detail.
• Proficiency in English; additional language skills especially French are an asset.

SALARY & TERMS OF EMPLOYMENT

START DATE:December 2025
OPEN DATE: October 31 2025
CLOSE DATE: November 7 2025
STATUS: Part-time Contract
EMPLOYEE GROUP:OPSEU Part-time Local 543
HOURLY RATE:$22.53 - $25.73
SCHEDULE:up to 24 hours weekly
PROBATIONARY PERIOD: 420 hours or six (6) months
LOCATION (onsite): Toronto ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

Hiring Event & Realistic Job Preview

Selected candidates will be invited to participate in a half-day group hiring experience taking place in November that includes a realistic job preview a brief skills assessment and an opportunity fora 1:1 conversation with a member of the hiring team. This interactive session is designed to help candidates gain insight into the role and to demonstrate their strengths in a supportive environment.

• Cultural engagement: Daily interactions with Torontos diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts global history cultural diversity and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education partnering with universities and providing student resources underscoring our dedication to research and accessibility.

If youre excited about this role even if your experience differs from the specific requirements we encourage you to apply. Were keen to meet candidates who can contribute their talents to our goals and will consider an equivalent combination of knowledge skills education and experience.


COMMITMENT TO DIVERSITY EQUITY INCLUSION & ACCESSIBILITY
At ROM we embrace diversity in our exhibits communities and teams. We encourage applications from racialized persons Indigenous Peoples persons with disabilities 2SLGBTQI individuals and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at emailprotected for assistance.



Apply today and help us create a collaborative diverse inclusive and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references and other checks depending on the role.

#LI-Onsite