Rent Account Manager NCCHS

Role: Rent Account Manager

Contract Type:Permanent

Working Hours:37 hours per week 08:30 am -4:50 pm

Worker Type:Hybrid Worker

Salary: Grade F - Starting Salary is 32597(Level one) rising to 35412(Level four)

Location:Harvey Road NG8 3BB

Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay great leave entitlement and access to a generous pension scheme we strive to create an innovative inclusive and progressive work culture where everyone is supported to do and be their very best.

In return we are looking for people like you - people who are innovative driven and committed to serving and improving Nottingham. So if you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Councilhere.

About the Role

We are currently on the lookout for an enthusiastic customer focused individual to join our Rents team as a Rent Account Manager supporting Nottingham City Council tenants with rent arrears and welfare benefits.

In this crucial role in our rents team you will provide detailed advice support and assistance to customers regarding rent arrears and welfare benefits with the aim of maximising rental this role you will maintain accurate and detailed case records to ensure continuity of casework enable effective information retrieval support statistical monitoring and assist with report preparation. You will also stay up to date with the latest legislative changes and continuously build on your professional knowledge.

As a Rent Account Manager you will possess the drive and commitment to help us offer our tenants an excellent customer-focused service.

About You

The ideal candidate will:

1. Ensure that legal statutory and any other relevant provision governing or affecting the service area are strictly observed.
tenancies are sustained by providing support and advice to vulnerable tenants or those identified with a support need and referral to specialist agencies where appropriate.
as an expert resource for all rent-related matters for the Nottingham City Council Housing Services (NCCHS).
4. Be innovative in developing and implementing rents service improvements locally and be actively contributing to the Rents Service Improvement Plan ensuring that local and corporate best practices are absorbed into the rents service.
5. Demonstrate and promote excellent standards of customer care in the context of NCCHS Mission Vision and Values to uphold the NCCs Equality Diversity and Inclusion strategy and objectives and to participate in training activities necessary to your post.
6. Review all accounts taking action in accordance with current policy and procedures including debt advice and repayment agreements.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do not where you do it. We offer different working arrangements depending on the role including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on theadditional informationfor applicants page.

Closing Date: 13 November 2025

Interviews will be held: Thursday 20^th November 2025 at Harvey Road Please note this is subject to change

If you have any technical issues when completing your application please contact our Employee Service Centre: you have any queries about the role or the recruitment process please contact us via email:

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