Field Application Engineer (FAE) truvami Team
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Job Location:
Monthly Salary:
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
Holycode is looking for a Field Application Engineerto join ourtruvami team who developedthe perfect tool for managing tracking & monitoring your companys assets both indoors and outdoors whether were talking about Construction Logistics or Manufacturing.
truvami is an IoT startup specialized in flexible end-to-end tracking solutions based in Zürich Switzerland. The companys mission is to support enterprises in safeguarding their workforce and valuable assets through cutting-edge tracking technologies at smallest size. truvami offers a portfolio of different trackers that are designed to serve different use-cases in vertical markets like transport logistics industrial construction fleet- and cattle-tracking. The innovative multi-protocol approach combined with a dedicated geolocation engine allows seamless in- and outdoor tracking. Together with truvamis cloud software platform customers can easily integrate the solution into their existing IT landscape.
About the role:
We are seeking a Field Application Engineer (FAE) to support our customers in successfully integrating and deploying our tracking devices. This role requires hands-on experience with embedded systems and IoT platforms and a strong ability to troubleshoot communicate and adapt solutions to meet customer needs. This person will serve as the technical point of contact from evaluation through deployment and long-term support.
Main tasks
1. Technical Integration & Support
Help customers integrate tracking devices into their systems including hardware firmware and connectivity components.
Provide hands-on troubleshooting across embedded and IoT layers (e.g. sensors GPS BLE LTE LoRa).
Offer remote technical assistance during development and deployment.
2. Pre-Sales Engineering Support
Partner with sales to assess technical requirements and present integration strategies.
Lead product demonstrations and proof-of-concept development for prospective customers.
3. Post-Sales Technical Support
Ensure smooth operation of deployed devices and provide technical guidance post-deployment.
Help customers leverage our cloud platform APIs and data interfaces effectively.
4. Feedback to Engineering & Product Teams
Communicate field insights to product and R&D teams to influence future improvements.
Collaborate internally to resolve edge cases or feature requests identified in the field.
5. Training & Documentation
Deliver technical training workshops and onboarding sessions for customers and partners.
Create and maintain user guides integration documents and knowledge base articles.
Required Qualifications:
Bachelors or Masters degree in Electrical Engineering Computer Engineering or related field.
3 years of experience in embedded systems and IoT product development or support.
Understanding of microcontrollers communication protocols (UART SPI I2C) wireless technologies (LoRa BLE LTE-M NB-IoT) and experience with IoT platforms.
Professional proficiency in English (written and spoken) is required.
Strong problem-solving diagnostic and customer-facing communication skills.
Preferred Qualifications:
Experience with real-time operating systems (e.g. FreeRTOS Zephyr).
Familiarity with cloud-to-device messaging device provisioning and OTA updates.
German language skills are a plus.
truvami is an IoT startup specialized in flexible end-to-end tracking solutions based in Zürich Switzerland. The companys mission is to support enterprises in safeguarding their workforce and valuable assets through cutting-edge tracking technologies at smallest size. truvami offers a portfolio of different trackers that are designed to serve different use-cases in vertical markets like transport logistics industrial construction fleet- and cattle-tracking. The innovative multi-protocol approach combined with a dedicated geolocation engine allows seamless in- and outdoor tracking. Together with truvamis cloud software platform customers can easily integrate the solution into their existing IT landscape.
About the role:
We are seeking a Field Application Engineer (FAE) to support our customers in successfully integrating and deploying our tracking devices. This role requires hands-on experience with embedded systems and IoT platforms and a strong ability to troubleshoot communicate and adapt solutions to meet customer needs. This person will serve as the technical point of contact from evaluation through deployment and long-term support.
Main tasks
1. Technical Integration & Support
Help customers integrate tracking devices into their systems including hardware firmware and connectivity components.
Provide hands-on troubleshooting across embedded and IoT layers (e.g. sensors GPS BLE LTE LoRa).
Offer remote technical assistance during development and deployment.
2. Pre-Sales Engineering Support
Partner with sales to assess technical requirements and present integration strategies.
Lead product demonstrations and proof-of-concept development for prospective customers.
3. Post-Sales Technical Support
Ensure smooth operation of deployed devices and provide technical guidance post-deployment.
Help customers leverage our cloud platform APIs and data interfaces effectively.
4. Feedback to Engineering & Product Teams
Communicate field insights to product and R&D teams to influence future improvements.
Collaborate internally to resolve edge cases or feature requests identified in the field.
5. Training & Documentation
Deliver technical training workshops and onboarding sessions for customers and partners.
Create and maintain user guides integration documents and knowledge base articles.
Required Qualifications:
Bachelors or Masters degree in Electrical Engineering Computer Engineering or related field.
3 years of experience in embedded systems and IoT product development or support.
Understanding of microcontrollers communication protocols (UART SPI I2C) wireless technologies (LoRa BLE LTE-M NB-IoT) and experience with IoT platforms.
Professional proficiency in English (written and spoken) is required.
Strong problem-solving diagnostic and customer-facing communication skills.
Preferred Qualifications:
Experience with real-time operating systems (e.g. FreeRTOS Zephyr).
Familiarity with cloud-to-device messaging device provisioning and OTA updates.
German language skills are a plus.
Why you will love working here:
- High-growth company in which you can find exciting and trend-setting challenges
- Amazing product to work on
- Familial working atmosphere in an open-minded multinational team
- Working remotely (from Romania)
- All necessary equipment up to you to decide what you prefer
- A budget for professional improvement (courses conferences books)
- A budget for multi benefits platform (meal tickets private pension etc)
- Premium private medical subscription with nationwide coverage
- Budget for the mastery of the English and German languages
- Skilled and senior co-workers
- Opportunities to build products that really make a difference
- Opportunities to learn and grow with us
If you are looking for an environment where you can grow professionally learn from the best in the field balance work and life habits and have a pleasant and enthusiastic environment please submit your CV in English.
Required Experience:
Manager
Key Skills
- Laboratory Experience
- ADAS
- LAN
- Debugging
- Technical Writing
- Product Demos
- Customer Support
- Automotive Diagnostics
- Cloud Architecture
- Spectroscopy
- System Administration
- Unity
