Customer Training Manager- (French or German speaking)

This role will be based in Dublin. 

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

TheCustomer Training Manageris responsible for the delivery of Instructor-Led Training for our LinkedIn Talent Solutions customers. The trainer will drive customer success at scale by providing customers live and on-demand product industry and skill-based training to ensure they maximize the value of our solutions. This person will sit on the Global Customer Training Team and report directly to the Manager of Customer Training based in EMEAL. 
 
Responsibilities 

• Deliver live and on-demand instructor-led training via a variety of modalities and technologies. 

• Facilitate instructor led classroom and virtual online training to end-user customers and partners on a regular schedule across regions and globally. 

• Partner with the global Customer Learning Team and fellow trainers to ensure consistent processes programs and customer experience globally. 

• Partner with internal subject matter experts (CSMs Customer Learning & Scaled Solutions team members Product etc.) to develop a deep understating of LinkedIn products and customers. 

• Update training materials as directed. 

• Review feedback and identify opportunities for improvement on an ongoing basis. 

• Recommend changes to training materials and facilitation design. 

• Manage & moderate the Customer Talent Community. 

• Maintain participant records (e.g. registration test scores evaluations and attendance). 

• Prepare training reports (e.g. weekly progress reports and training summaries).  

Qualifications :

Basic Qualifications 

• 1 year in a Customer Training (virtual) education or L&D environment. 

• Experience delivering ILT / VILT learning programs. 

• Business Fluency in German or French. 

Preferred Qualifications 

• Knowledge in adult learning principles both inside and outside of traditional classroom environments. 

• Business fluency in Dutch 

• Passion for training and educating people 

• Strong presentation and communication skills 

• Direct work experience in a training capacity including external training as well as internal curriculum development and execution. 

• Professional and confident public presence; experience commanding large audiences as a trainer and/or speaker in both virtual and in-person settings. 

• Experience using virtual platforms such as MS Teams Zoom and LMS platforms such as Skilljar 

Additional Information :

Suggested skills

• Customer Training 

• Instructor led training 

• Facilitation 

• Presentation 

• Communication 

• Administration 

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No

Employment Type :

Full-time