Business Application Support Officer

The House of Commons Procedural Services is currently looking to create a pool of candidates for anticipatory staffing of the Business Application Support Officer.

As part of this team you will be responsible to provide functional first-line desktop information management and application support to users working with Procedural Services business systems. This includes identifying analyzing troubleshooting and resolving problems with business applications as well as offering training and coaching to Procedural Services staff and related groups. Responsibilities also include managing software hardware and access permissions to the network. The Business Application Support Officer also participates in the planning development testing and deployment of new hardware/software applications initiatives and defect fixes and enhancements.

Top Reasons to Join the Parliamentary Information team:

As the first point of contact our dynamic and people-driven team supports our Procedural Services colleagues throughout the lifecycle of employment providing equipment for new hires equipment refreshes to enable colleagues to get the most out of their applications. By joining our team you will have the opportunity to provide real-time technical support in a high-profile environment and ensuring that parliamentary proceedings are not interrupted. The work directly supports the functioning of Canadas democratic processes making it both meaningful and impactful.

• Training and development opportunities.
• Work-life balance /35-hour workweek
• 4 weeks vacation (minimum)

Qualifications :

Education :

• High school diploma or equivalent.

Experiences:

• Provided high-quality customer service while resolving technical issues efficiently;
• Experience providing end user technical support in an environment with a high volume of incidents;
• Experience troubleshooting and developing creative workarounds to resolve technical problems and requests;
• Good knowledge of computer hardware and peripherals in order to identify and troubleshoot problems caused by equipment failure (desktops laptops tablets monitors etc.);
• Experience analyzing and documenting user requirements synthesizing ideas and communicating technical concepts in common language as appropriate to audience levels of understanding.

Assets :

• Knowledge in the use of Microsoft products such as CRM ServiceNow Azure DevOPs and Sharepoint.
• Experience managing network access requests permissions to shared drives coordinating system installations IT asset moves and licencing and software/hardware acquisitions.
• Experience in business analysis. 

Additional Information :

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request require material in an accessible format or need additional support with the application process please contact Recruitment and Selection Services at .

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension written expression and oral interaction required. The profile for this position is (BBC). Consideration may be given to candidates with other linguistic profiles. 

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

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To learn about our hiring process visit Eligibility and Selection.

Remote Work :

No

Employment Type :

Full-time