Service Advisor Lone Star Chevrolet
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
Summary
As a Service Advisor you will be a key member of our service team responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians ensuring that customer vehicles are properly diagnosed serviced and repaired in a timely manner.
Duties and Responsibilities
- Greet customers in a friendly and professional manner.
- Listen to customers concerns and accurately document their vehicle issues.
- Provide detailed explanations of recommended services and repairs.
- Communicate estimated costs and obtain customer approval for services.
- Schedule appointments and manage service bay availability.
- Coordinate with the service technicians to ensure timely completion of repairs.
- Update customers on the status of their vehicles throughout the service process.
- Provide accurate repair timelines and inform customers of any delays.
- Create and maintain detailed service records for each customer.
- Prepare and explain invoices to customers including a breakdown of services performed.
- Process payments and handle any billing inquiries.
- Follow up with customers after service to ensure satisfaction and address any concerns.
- Resolve customer complaints or issues promptly and professionally.
- Stay informed about the latest automotive technologies and services.
- Provide customers with information about maintenance schedules and recommended services.
Qualifications :
- Minimum 1 years of experience as a Service Advisor in an automotive dealership.
- Strong communication and customer service skills.
- Knowledge of automotive systems and basic technical understanding.
- Ability to multitask and thrive in a fast-paced environment.
- Excellent organizational and time-management skills.
- Familiarity with service department operations and procedures.
- Valid drivers license and a clean driving record.
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test and valid driver license.
Preferred Qualifications:
- Experience using and working with CDK
- Previous Chevrolet experience
Additional Information :
Compensation (Draw / Commission):
- Performance-based earnings range: $75000 - $125000 / year
- Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.
Schedule:
- FULL-TIME
- Sundays Always Off
- Saturday Availability Required
Perks & Benefits:
- Medical Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off that Grows with You
- Sundays Always Off
- Closed on Thanksgiving & Christmas
- Employee Pricing on Purchases & Leases
- Free & Discounted Gym Membership Options
- Exclusive Travel Deals on Hotels Rentals & Airfare
- Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences ... View more
