Client Service Supervisor
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Job Location:
Huntington Beach, CA - USA
Monthly Salary:
$ 27 - 31
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
Overview
Element has an opportunity for a Customer Services Supervisor; the primary function is to lead the daily activities of the customer service team ensuring exceptional support for clients primarily in the aerospace industry. This role involves resolving complex customer issues coordinating with technical and testing departments and ensuring that all customer interactions comply with aerospace standards including regulations like AS9100. The supervisor is responsible for maintaining high customer satisfaction while promoting Elements reputation for quality and expertise
Salary: $27- $31/hr DOE
Responsibilities
Ensure that all facets of the client service group are providing an optimum customer service level as defined by the organizations business operating plans and strategic objectives
Responsible for a set of customers to manage as well monitor key accounts to ensure the team is reviewing test scheduling to ensure accuracy of due dates completing status reports to clients and communicating with regular updates on work in process to customers
Track open customer disputes to solve in a timely manner
First point of escalation for direct reports to assist with resolving complaints / issues
Train team members on communication technics to ensure maximum customer satisfaction is achieved
Resolve discrepancies on purchase orders regarding quantity specifications etc.
Address variation from POs quotations and system pricing with internal business partners
Provide support to the sales team regarding customer concerns and potential new business opportunities.
Create purchase orders for outside processing on items that cannot accommodated at our facility
Responsible for a minimum of 5 direct reports and will need to make staff decisions including hiring performance management and approval of overtime and timecards
Demonstrate the Element Values to ensure an environment of respect and dignity
Other duties as assigned
Skills / Qualifications
2 years of supervisor experience or managing a team
Solid understanding of invoicing and handling of billing cycles
Aerospace or material testing background preferred
Bilingual a plus
Proficiency in Microsoft Applications (Word Excel Outlook and Power Point)
Strong communication skills both oral and written. Able to communicate effectively with clients and colleagues with attention to detail.
Develop strong relationships with internal and external clients to resolve issues effectively.
Strong interpersonal skills including the ability to work effectively under stressful situations and remain calm when faced with deadlines and multiple priorities
Diversity Statement
At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
We Are Element A global provider of Testing, Inspection and Certification services for a diverse range of materials and products in sectors where failure in service is not an option. As one of the leading providers of testing, inspection and certification services to many of the world ... View more
