Service Section Manager
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Job Location:
Monthly Salary:
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
ThailandLocation:
Sigma Elevator (Thailand) Co. Ltd. No. 735/5 2nd FL. Tower E Unit No. E2-01 Srinakarin Road Phatthanakan Sub-district Suanluang District 10250 BangkokJob Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Conduct regular FPA audits and train employees to comply with FPA & EH&S requirements. Implement corrective action plans for any deficiencies identified during audits. Ensure all service operations including 24-hour emergency breakdown callback services are executed efficiently and professionally with urgency and customer satisfaction as top priorities. Perform regular site inspections and audits of service technicians and maintenance operations to enhance performance and service quality. Lead daily instruction and corrective action meetings with technicians and manage monthly planning for routine service schedules. Conduct weekly service operation meetings to analyze the top 3 breakdown calls. Collaborate with technicians to develop countermeasure action plans for troubleshooting and improving product and service quality. Maintain regular customer visits to build strong relationships and deliver monthly routine service reports. Coordinate with the Service Sales Department to ensure timely execution and billing of T jobs and major repair works contributing to monthly service sales and margin targets. Comply with all prevailing WWJSSS Safety Rules Regulations Code of Ethics and other company policies at all times. Perform any other duties assigned by the Supervisor or Superior.
Competencies:
- Proven experience in elevator and escalator service operations
- Comprehensive industry knowledge
- Strong customer-facing and communication skills (both written and verbal)
- Leadership and team management capabilities
- Self-motivated with strong troubleshooting skills
- Creative problem-solving mindset
Job Requirements:
- Bachelors Degree or higher in Electrical or Mechanical Engineering
- Technical expertise in elevator and escalator systems including safety mechanisms
- Minimum 5 years of experience in field operations within the elevator & escalator industry
- Proficient in computer applications and fluent in English
- Excellent communication skills and leadership qualities
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
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Required Experience:
Manager
Key Skills
- Embedded Software
- Section 8
- Electrical Engineering
- Employee Evaluation
- Firmware
- Systems Engineering
- Project Leadership
- Scope Management
- Team Management
- Curriculum Development
- Leadership Experience
- Mentoring
About Company
Otis is a leading manufacturer and maintainer of Elevators, Escalators, Moving Walkways with world class modernization tools & service packages for buildings
