Night Residential Concierge
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Job Summary
Your role will be responsible for leading and supervising the overnight running of the residential concierge desk at the Raffles London OWO Residences. The OWO Residences by Raffles.
Working with the Residents Relations Manager overseeing all aspects of concierge and resident check in/out arrivals/departures and the residents journey. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to residences whilst managing delivery and service targets.
You will work in close contact with Security F&B Housekeeping Engineering and Spar departments to ensure a smooth and consistent service surpassing the residents expectations.
Qualifications :
QUALIFICATIONS SKILLS & EXPERIENCE
Essential
- Ability to communicate clearly and efficiently in English both verbal and written.
- Recent experience within in luxury residential environments or 5-star hotels or a similar role.
- Market knowledge of competitors and event industry trends.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
Additional Information :
Additional information
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events whether thats a pub quiz team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accors extensive brand portfolio.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Collection
- Customer Service
- C
- Communication
- Dcom
- AC Maintenance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
