Customer Service Reception Apprentice
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Job Summary
About the Role
As a Customer Service Reception Apprentice youll be the welcoming face of our business playing a key role in delivering exceptional front-of-house service. This is a fantastic opportunity to gain hands-on experience in customer service administration and office coordination while working towards a nationally recognised qualification.
What Youll Be Doing
- Greeting visitors and managing reception duties with professionalism and warmth
- Handling incoming calls and directing enquiries to the appropriate departments
- Supporting administrative tasks including mail handling organisation of meeting rooms and office supplies
- Assisting with internal communications and supporting the wider Customer Service team with Customer Order Processing and general queries
- Maintaining a tidy and welcoming reception area
- Learning about customer service best practices and office operations
What Youll Gain
- A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service
- Development of communication organisational problem solving and administrative skills
- A supportive team environment with a dedicated mentor and line manager
- Exposure to a professional office environment and business operations
- Development of communication problem-solving and organisational skills
- In addition you will be an integral member of a supportive and welcoming team who will there every step of the way.
Qualifications :
What Were Looking For
- Friendly and professional demeanour with excellent interpersonal skills
- A genuine Customer Focus demonstrating our commitment to delivering an exceptional Customer Experience
- Strong attention to detail and organisational abilities coupled with a proactive can-do attitude and willingness to learn
- Good written and verbal communication skills and an interest in Customer Service and Office Administration
- Ability to collaborate and work in a team
- GCSEs (or equivalent) in English and Maths
Additional Information :
The Perks
- Competitive apprentice salary and benefits package
- Career development pathways within Sika
- Potential for a permanent role upon successful completion
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing ... View more
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