Duty Manager
Share
Job Location:
Monthly Salary:
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
As Duty Manager youll oversee hotel operations across the Front Office department and broader hotel. Youll act as the key contact for guests and staff represent management after hours and lead by example in maintaining our reputation for excellence.
Key Responsibilities
- Supervise daily Front Office operations including check-ins check-outs and guest assistance.
- Resolve guest issues promptly and professionally ensuring exceptional service at all times.
- Coordinate with Food & Beverage Housekeeping and Maintenance teams to maintain smooth hotel operations.
- Act as Chief Warden and First Responder during emergencies ensuring guest and staff safety.
- Maintain a visible security presence and conduct regular patrols to uphold safety and standards.
- Make sound operational decisions in the absence of senior management.
Qualifications :
About You
- One year experience as a Duty Manager in a hotel environment
- Strong leadership communication and problem-solving skills.
- Calm confident and professional under pressure.
- Knowledge of hotel systems and operational procedures.
- Current First Aid and Chief Warden certification (or willingness to obtain).
- Availability to work a rotating 24/7 roster including nights and weekends.
What we offer:
- Daily Staff Meals
- Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
- Be part of a creative energetic and supportive team
- Career growth opportunities across our wider hospitality group
Additional Information :
What we offer
- Worldwide Accommodation and Food & Beverage Discounts at Ennismore and Accor properties
- Be part of a creative energetic and supportive team
- Career growth opportunities across our wider hospitality group
- Daily Staff Meals
At Hyde Melbourne Place we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds identities and experiences.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
