Guest Services Manager
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Job Location:
Santa Monica, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
Reporting to the Director of Front Office responsibilities and essential job functions include but are not limited to the following:
- Set up reservations for VIP Guests Bungalow guests and repeat guests with special circumstances and recovery guests.
- Work with Reservations department and Front Office to ensure VIP handling for key clients agencies signature suite guests and other high rated guests.
- Daily staff supervision mentoring accountability communication and positive feedback including training coaching and counseling and scheduling for all guest service agents and bellmen.
Qualifications :
- Hospitality degree preferred
- 2 years of related customer service experience preferred
- Previous supervisory or leadership experience
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
#LI-YC1
Remote Work :
No
Employment Type :
Full-time
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
