Associate Director Consumer Panel Customer Success

About this Job 

As the retail landscape continues to evolve the line between online and offline shopping is increasingly blurred. Today we are all omni shoppersengaging across multiple platforms and channels to meet our everyday needs. 

At NielsenIQ we recognize the growing importance of the omni shopper and the impact this shift is having on the expansion of the e-Commerce space. For many CPG brands having a holistic view of performance is essential for long-term success. 

Consumer Panel Consultants play a critical role at NielsenIQ by helping clients maximize the value of our consumer panel this role youll serve as a subject matter expert guiding clients through informed business decisions by delivering consulting analysis and actionable insights. Youll support both subscription-based clients and provide expertise on ad-hoc deliverables. 

Responsibilities 

• Serve as an expert in proprietary NIQ tools and metrics to address clients consumer panel business questions.  

• Consult with clients on deliverables by answering questions guiding them through the data and ensuring satisfaction with the insights provided.  

• Collaborate closely with Customer Success Consultants to enhance the client experience related to consumer panel data.  

• Independently respond to field business questions and develop analytical frameworks leveraging clients licensed consumer data assets.  

• Simplify and visualize data translating complex metrics into compelling narratives with insightful callouts and actionable recommendations.  

• Build strong relationships with internal stakeholders across Specialty Sales and Customer Success in a fast-paced collaborative environment.  

• Prepare and present insights and recommendations aligned with Academy Silver graduate standards consistently applying SCQA and AP frameworks.  

• Drive customer satisfaction through the delivery of relevant impactful analysis and insights.  

• Proactively identify revenue opportunities and partner with Account Directors to convert leads into business growth.  

• Execute effectively within the established service model ensuring consistency and excellence in delivery. 

Qualifications :

• 5 years working with Consumer Panel data (NIQ Numerator Circana etc.) 

• 8 years managing clients preferably in the Consumer-Packaged Goods (CPG) industry 

• Ability to multi-task and successfully manage projects independently 

• Desire to solve problems and remove roadblocks 

• Demonstrated project management skills and ability to manage multiple priorities 

• Ability to learn and work across a wide variety of data platforms 

• Proficiency in Microsoft Office (Excel Power-point) 

• Experience with pivot tables Tableau and Power BI a plus 

US Benefits 

• Comprehensive healthcare plan (medical Rx dental and vision). 

• Flexible spending accounts and a Health Savings Account (including company contributions). 

• Life and AD&D insurance. 

• 401(k) retirement plan including company matching contributions. 

• Disability insurance. 

• Tuition Reimbursement. 

• Discretionary paid time off program and 11 paid holidays. 

• Flexible working environment 

• Volunteer time off 

• LinkedIn Learning 

• Employee-Assistance-Program (EAP)

Additional Information :

This role has a market-competitive salary with an anticipated base compensation of the following range: $92000 - $125000.00.  Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment comprehensive health insurance industry-leading parental leave life insurance education support and more.  

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

Yes

Employment Type :

Full-time