The Graduate College at Iowa State University is seeking a Records Analyst I to join our collaborative team dedicated to supporting graduate student success. This position plays a key role in maintaining the integrity of graduate student records by managing academic plans graduate committees and program updates. The successful candidate will provide guidance to students faculty and staff ensuring compliance with Graduate Faculty cabinet policies while supporting initiatives that enhance the graduate student experience.
Characteristic Duties and Responsibilities
Review and approve graduate student academic plans committees and program changes for Graduate Faculty Cabinet policy compliance.
Evaluate and process transfer credits registration reassignments internal articulations and credit limit requests.
Update and maintain academic plans troubleshoot course entry issues and test plan functionality in Workday Extend.
Assign students to appropriate DOGE cohorts and manage nondegree or undeclared student assignments.
Review requests from students to register while on academic probation and override holds as appropriate
Provide accurate student-centered support through phone email ServiceNow and in-person inquiries.
Contribute to cross-functional Graduate College initiatives that enhance graduate education.
Why Join Us
The Graduate College at Iowa State supports over 4500 graduate students and their faculty mentors through every stage of the graduate journey. Because of the dynamic and decentralized nature of graduate education this position offers a stimulating variety of responsibilities and the opportunity to directly impact student success. The successful candidate will thrive in a collaborative service-oriented environment that values adaptability attention to detail and a commitment to helping students and faculty achieve their goals.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
This is a one-year term position and may have opportunity for renewal.
Characteristic Duties and Responsibilities
Supervises and participates in the analysis of student academic records screens student admissions resolving current registration problems or determining eligibility for graduation based upon written and interpreted collegiate policy.
Maintains computer files and compiles lists and other data for periodic and special reports.
Maintains regular and recurring contact with the office of the collegiate deans and departmental executives relative to student academic records.
Makes decisions regarding student records based upon written and interpreted collegiate policy.
Consults with and advises students concerning their academic problems; receives and answers inquiries by mail and by telephone.
Performs basic data studies as requested by an administrator.
Assigns coordinates and reviews the work of other clerical personnel for conformance to established guidelines.
Reviews current procedures within area of assignment and recommends procedural changes as required.
Knowledge Skills and Abilities
Knowledge of institutional and collegiate policies and guidelines relative to student admission transfer and graduation.
Skill in utilizing computer software and online systems.
Skill in operating office equipment.
Ability to communicate effectively with staff students and the public.
Ability to make decisions requiring interpretation and judgment.
Ability to follow oral and written instructions and interpret institutional and other policies accurately.
Ability to gather and analyze data and display in appropriate format and keep accurate records.
Ability to exercise functional supervision over employees.
Ability to organize and prioritize multiple tasks.
Required Experience:
IC
Attending Iowa State University of Science and Technology (ISU) can be a whirlwind experience for some. ISU is a public land-grant institution offering higher education courses and programs with an emphasis on science, technology, and related areas. It's also home to the Cyclones athl ... View more