Customer Service Specialist

Why join Givens Givens Communities continues to be a positive force and advocate for older adults. We have a mission to expand the possibilities of aging by improving lives through communities services and outreach. Givens Communities promotes an environment of inclusion and belonging by aligning our words with actions so that everyone is welcomed and treated with dignity and respect. We continuously look for innovative approaches to achieve our sustainability goals and practices to protect our natural resources. Our collective mindset is to ensure the communities remain forward thinking and progressive as our residents seek a purpose driven life. Purpose. Passion. Possibilities.

What youll get:

• Free short-term disability life insurance & access to our employee assistance program
• Uniform allowance
• Paid time off (PTO)
• Referral bonus program
• 403(b) retirement plan with up to a 6% matching
• Educational assistance & professional development opportunities
• Flexible spending account (FSA) & access to AFLAC & Prudential Life insurance products

The Dining Services Team at Givens Estates a premier nonprofit continuing care retirement community is hiring for a PT Customer Service Specialist to help support our Dining Department. Reporting to our Assistant Dining Director the primary purpose of this position is to create a warm and inviting dinging experience for returning and new residents/guests. This person is often the first team member customers encounter and needs to possess superior interpersonal skills and enjoy interacting with a diverse customer base. This position is also the primary source of information regarding the menu and food offerings and seeks opportunities to educate the diners on food options as well as promote new menu items and daily specials.

Schedule for this position is two weekdays per week from 3:00 - 7:30pm and Saturdays from 10:45am - 2:30pm.

What youll do:

• Ensure that all orders for front of the house supplies are communicated to the Purchasing Coordinator as needed
• Provide a high degree of organization to all areas under their direction
• Maintains high quality customer service and is the primary person responsible for customer service
• Ensures that front of the house is being maintained and cleaned in accordance with Buncombe County health department regulations
• Maintains excellent communication with co-workers Dining Leadership and other departments to ensure smooth and consistent operation of dining room and customer satisfaction
• Subject to be called upon to provide coverage in other areas in the dining department
• Perform any other duties and/or tasks that may be assigned on an as-needed basis by an authorized supervisor

What youll need:

• High School or GED equivalent is preferred
• 1 years experience in food service operations preferred
• Knowledge to serve meals and/or beverages in an appealing and appetizing manner
• Must know or have the ability to handle and operate equipment in assigned area

Compensation for this position is $17.00 - $18.50 per hour based on experience plus benefits!

Still curious about what Givens is all aboutIts kind of a long story but at our core were a senior housing organization with a lot of heart and committed to providing housing to seniors of all socioeconomic backgrounds across WNC. We already havefour communities (two life plan communities and two affordable communities) with plans for many more in the coming years.