Care Navigator Hybrid

About Blackbird

At Blackbird we envision a world where every child receives the care and support they need to thriveemotionally socially and developmentally. Thats why were transforming how pediatric mental health is assessed and treated so we can make world-class care available in local communities.

Our whole-child diagnostic approach reveals the full story behind each childs challenges allowing us to address both the symptoms and their underlying causes. This leads to precise treatment sequenced in the right way to achieve meaningful outcomes that last.

Currently we provide virtual and in-person mental health services including comprehensive evaluations medication- management and therapy across Pennsylvania and Virginia with plans to expand to new markets in 2025.

Position Summary

Blackbird Healths Care Navigators are an essential part of our integrated and collaborative care team. This isnt just an administrative role; once a new patient or family has begun care you serve as a constant source of support and operate as the ultimate owner of their experience - answering questions providing education ushering on to next steps and ensuring each patient is well cared for.

What makes you you:

• People-Focused: You have a passion for providing high-quality human-centered service with a knack for building rapport and ensuring others feel supported and understood.
• A Natural Problem-Solver: You are proactive and resourceful able to anticipate needs and solve complex issues with an eye towards improving processes and experiences for the future
• Detail-Oriented: You have a meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications ensuring nothing falls through the cracks.
• Tech-Savvy: You are proficient with technology and can quickly learn new platforms like our EHR and scheduling tools. Youre comfortable navigating phone systems text messaging and email to provide transparent and timely communication.
• Collaborative: You thrive in a team environment- excited to pitch in and able to juggle the sometimes competing priorities of supporting both patients/customers but also your peers

How youll make an impact:

• Deliver a Seamless Patient Experience: Be the main point of contact for established patients fielding inbound calls messages and emails with exceptional responsiveness empathy and professionalism. Youll answer questions track down information and ensure families feel heard and supported with transparency and follow-up.
• Navigate the Care Journey: Guide patients and families through our care model including scheduling and confirming appointments (both initial evaluations and ongoing therapy/medication checks). Youll manage a specific group of providers becoming familiar with their practices to ensure patients are scheduled appropriately and receive timely access to care. Youll also own the critical administrative tasks that make care possible such as managing provider orders screenings and scheduling.
• In-Office Support: As a hybrid teammate youll help maintain a welcoming and professional in-office environment - supporting patients and providers in person managing mail restocking supplies opening/closing the office and generally ensuring our physical spaces support a great experience.
• UpholdPrivacy & Compliance: You will be a guardian of patient privacy adhering to strict confidentiality and data protection standards including HIPAA regulations and complex family consent laws to ensure all sensitive information is handled securely and ethically.

Benefits

• Medical Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team supportive work culture

Join us!

We envision a world where every young person is fully understood and receives support building the tools they need to thrive. Join our team make an impact a real difference for patients parents and caregivers.

We wouldnt have a son without Blackbird Health. He would have ended his life.

Its so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one addition the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone.

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of recruiting for our team we welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veteran status color religion disability sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process please contact us at so we can support you.

Our patient support team is busy helping children and families please do not call or email them about your application this helps us process your application more efficiently.