Assistant Veterinary Operations Manager
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Job Location:
Silverdale, WA - USA
Hourly Salary:
$ 22 - 25
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY:
We are seeking a devoted and compassionate individual to work as the KHS Assistant Veterinary Operations Manager or AVOM alongside our Veterinary Operations Manager (VOM) to support our Vet Services department. KHSs AVOM will report directly to the VOM assisting with supervision of daily workflow and staff. This position will be directly responsible for overseeing the Customer Service function of our veterinary team ensuring efficient compassionate and direct communication with all our community clients and partners. Additional AVOM responsibilities will include assisting with the following: preparing the surgery list scheduling low cost spay/neuter and emergency low-cost surgery record keeping financial reconciliation and processes and assisting with direct care of clients and patients when required. Our AVOM must be efficient at time management and able to thrive in a high volume fast-paced environment with multiple priorities. This position may include some weekends.
JOB REQUIREMENTS:
An interest in and willingness to support the mission vision and philosophy of KHS
At least 1-year previous leadership experience in animal welfare or veterinary customer service
Efficiently and tactfully works well in both a team and self-directed environment
Works well under pressure efficient at multitasking able to meet multiple and sometimes conflicting deadlines
Ability to safely work with animals of various temperaments in a high-volume environment
Must present a good appearance and have the ability to deal cheerfully and tactfully with the public staff and volunteers with a consistent positive mental attitude Must be skilled and able to handle conflict resolution Meticulous and methodical attention to record keeping and reporting
Ability to have a flexible schedule to meet needs of our community and patients
Willingness to become certified in assisting with and performing humane euthanasia as well as receive cross training in other sub departments to better support departmental growth
Lift 50 lbs or more
KEY TASKS AND RESPONSIBILITIES INCLUDE (but not limited to):
Responsible for ensuring efficient compassionate direct communication for customer service representative (CSR) team clients and all KHS departments
Development and review of SOPs for CSR and public facing functions of the Veterinary Lifesaving Center (VLC)
Working with the CSR clinic and surgery teams to schedule community clinic and surgical appointments
Assisting the Veterinary Operations Manager with additional duties as needed to ensure efficient workflow
Working with surgery staff to help coordinate surgical scheduling
Work with finance and CSR team on daily and monthly reconciliation
Responsible for training/cross-training staff for CSR role at the VLC
Other duties as they arise
HOURS WAGES BENEFITS
Full Time with the option of 4 x 10 hours or 5 x 8 hours. Some weekends and holidays will be required.
Competitive starting wage $22-25/hour DOE
Medical/Dental/Life/Vision Insurance Coverage available the 1st of the month after hire $10000 Group Life Insurance Plan Employee Assistance Program 100% paid by employer
Vacation Leave upon completion of 60-day introductory period.
Bereavement paid for family and pets
40 hours of vacation and sick leave your first year and 10 paid holidays and 1 Floating Holiday
Required Experience:
Manager
Key Skills
- Veterinary Experience
- Animal Care
- Basic Math
- Animal Husbandry
- Veterinary Assistant
- Veterinary Technician Experience
- Vital Signs Experience
- Animal Handling
- Animal Restraint
- Pet Care
- Medical Imaging
- Medication Administration
