SDS-DeliverySecurity

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 17 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Owning premium accounts by developing strong partnerships with customer stakeholders using knowledge of our delivery/ security products and business processes to meet their needs
Leveraging a data driven approach to build strategic Service Improvement Plans (SIPs) focusing on process improvement and operational efficiency for our customers.
Proactively identifying and escalating risks driving problem prevention and managing customer escalations via coordination with Support Services Professional Services Engineering and Products teams
Managing key performance metrics and trends to mitigate future risks prior to major customer milestones and influencing adoption of best practices.
Influencing product improvements to associate and advocate business benefits through extensive technical expertise across an expanded product portfolio.
Being a customer advocate to deliver support and technically manage Akamai solutions

Do what you love To be successful in this role you will:
Have 5 years of relevant experience and a Bachelors degree in Computer Science Engineering Management Information Systems another related field or its equivalent.
Experience working in account management or customer success role in a technical environment
Experience of analyzing data to inform continuous process improvements
Have basic understanding of networking cloud security and internet protocols such as DNS HTTP and TCP/IP
Demonstrate aptitude for building trusted relationships with customers across various levels
Be familiar with security technology process and concepts security event management or security compliance
Demonstrate good written verbal and presentation skills including communicating complex technical content to a range of audiences.

Job Description: Owning premium accounts by developing strong partnerships with customer stakeholders using knowledge of our delivery/ security products and business processes to meet their needs Leveraging a data driven approach to build strategic Service Improvement Plans (SIPs) focusing...