TrakSYS Support Engineer

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: TrakSYS Support Engineer
Job location: Richmond VA
Job Duration: 3 Months Contract to Hire

Job Summary:

The TrakSYS Support Engineer is responsible for providing technical support maintenance and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues supporting end users monitoring performance and ensuring seamless MES operation across manufacturing environments.

Job Responsabilities:

Provide Level 1 / Level 2 Support for TrakSYS MES application.
Monitor system performance and ensure continuous up time.
Identify root causes and coordinate fixes with development team ERP team WMS team Infrastructure team Network team or Vendor team and business users.
Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
Troubleshoot TrakSYS integration issues with ERP (e.g. SAP) WMS (e.g. BlueYonder) and PLCs (e.g. KepServer OPC).
Troubleshoot TrakSYS configurations (e.g. Modules Services and Workflows) and apply changes.
Handle incident management and services requests through ticketing tools e.g. ServiceNow.
Maintain support documentation change logs and knowledge base articles.
Track SLAs KPIs and recurring issues for continuous improvement.
Support scheduled maintenance upgrades and deployments.

Mandatory skills:

Hands on experience on TrakSYS MES (version 12 is a plus).
Understanding of TrakSYS architecture and core configurations.
Knowledge of C#/.Net JavaScript HTML and CSS.
Knowledge of SQL Server (queries stored procedures).
Knowledge of IIS Windows Server and network basics.
Strong analytical and problem-solving skills.
Good communication skills.

Job Title: TrakSYS Support Engineer Job location: Richmond VA Job Duration: 3 Months Contract to Hire Job Summary: The TrakSYS Support Engineer is responsible for providing technical support maintenance and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving sy...