Service & Engagement Team Leader Longview, TX

Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes guest services gift registry pick-up and drive up while ensuring exceptional quality.

At Target we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:

• Guest service fundamentals experience building a guest first team culture and driving loyalty programs

• Guest engagement; problem solving and resolution

• Retail business fundamentals including: department sales trends inventory management guest shopping patterns pricing and promotions strategies

• Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals

• Leading a team of hourly team members; including skills in interviewing developing coaching evaluating and retaining talent

As a Service and Engagement Team Leader no two days are ever the same but a typical day will most likely include the following responsibilities:

• Demonstrate inclusivity by valuing diverse voices and approaches being authentic and respectful and creating equitable experiences.

• Lead a team of passionate and knowledgeable Guest Advocates Service Advocates and Front of Store Attendants who strive toexceed guest service expectations by focusing ondecreasing wait timefriendly guest interactions quality of service resolution driving loyalty and cleanliness standards.

• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development coaching and team interactions.

• Understand sales goals business reporting and guest insights to plan and execute daily/weekly workload to deliver on store sales goals guest engagement and troubleshoot opportunity areas as needed throughout the day.

• Support Target Loyalty Programs toensure your team can educate and promote the suite of benefits features and offerings that reward our guest and/or enhance their shopping experience.