Membership Representative (Temp)
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Job Location:
Monthly Salary:
Posted on:
11 days ago
Vacancies:
1 Vacancy
Job Summary
NYBG Job Description
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Position Summary: |
In a dynamic visitor-facing role the Membership Representative helps answer member customer service inquiries and provides general Garden information by phone and email in a friendly and professional manner. This role helps also supports an efficient office environment and management team. During peak seasons the Membership Representative actively promotes and facilitates Membership sales by connecting visitors with the benefits of joining. |
Specific Duties & Responsibilities: |
Respond to incoming Member inquiries by phone and email including questions about Membership benefits Garden programming hours and directions; transfer calls to appropriate departments as necessary. Update Member records in databases as needed. Engage with Garden visitors to promote Membership and explain benefits to generate onsite Membership sales during peak sales periods including weekends holidays and school breaks. Provide general administrative support and perform other duties as assigned. Assist with onsite member programs as needed. Conduct all transactions in compliance with New York Botanical Garden policies and procedures. |
Qualifications: |
Prior office or customer service experience; some college-level coursework preferred. Proficiency in Microsoft Word and Outlook. Working knowledge of computers typing and data entry. Strong verbal and written communication skills. |
Physical Demands & Work Environment: Prolonged sitting in an office environment. Prolonged standing when supporting onsite programs/events as assigned. Baseline Work Schedule: Two-week training & onboarding period: Wednesday through Friday 9 a.m. to 5 p.m. Regular Schedule: Thursday and Friday 9 a.m. to 5 p.m. and one weekend day 8 a.m. to 4 p.m. Payrate: $20/hour |
Required Experience:
Contract
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
Experience The New York Botanical Garden, New York’s iconic living museum, educational institution, and cultural attraction.
