At Genmab we are dedicated to building extranotordinary futures together by developing antibody products and groundbreaking knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create champion and maintain a global workplace where individuals unique contributions are valued and drive innovative solutions to meet the needs of our patients care partners families and employees.

Our people are compassionate candid and purposeful and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes our work is incredibly serious and impactful but we have big ambitions bring a ton of care to pursuing them and have a lot of fun while doing so.

Does this inspire you and feel like a fit Then we would love to have you join us!

Associate Director Market Access & Patient Services Training

Purpose

Owns the end-to-end training capabilities for Market Access & Patient Services. Design and deliver onboarding for the Market Access teams and rolling out new resources with Market Access Marketing and Patient Services so customer-facing teams can engage confidently and compliantly.

Position Summary

Genmab seeks an Associate Director Market Access & Patient Services Training to build a scalable training platform that equips Market Access (MA) and Patient Services (PS) with knowledge skills and tools to accelerate patient access to our life saving medicines. This role designs the MA and PS curriculum (foundational advanced) leads new-hire onboarding outlines how MA/PS teams work together (structures roles responsibilities) and partners with MA Marketing and PS to launch new resources and continuous upskilling all with rigorous governance compliance and measurement.

The Associate Director will collaborate with MA senior leaders subject matter experts brand marketing and cross-functional partners to build innovative compliant and engaging curricula that elevate executional excellence. This position reports to the Sr. Director US Market Training Excellence with a dotted line to the Sr. Director leading the PS team.

Key Responsibilities

Training Leadership Strategy and Governance

• Own the MA/PS training strategy and roadmap aligned with Genmabs business objectives compliance and privacy standards

• Serve as governance lead for all MA & PS training ensuring materials are:

• • Built with input from subject matter experts including MA PS Compliance Legal Privacy IT Medical Affairs and Policy

  • Formally reviewed approved regularly updated and audit-ready

• Manage and drive Medical Regulatory and Legal review and re-review processes.

• Track training completion maintain documentation and provide timely updates to senior leadership

• Integrate MA & PS training into onboarding role-specific development launch readiness and annual compliance training

Market Access Training

• Lead the end-to-end design and delivery of role-based MA trainingspanning disease-states branded and unbranded healthcare economic information (HCEI) and above-brand initiatives

• Define learning priorities with MA & PS leadership under three pillars: Product Marketplace and Skills & Competencies

• Deliver training to enhance account management payer and organized customer engagement MA acumen negotiation and soft skills

• Provide training on payer landscapes payer and provider pathways reimbursement policies and evolving market dynamics

• Lead onboarding launch readiness and ongoing development programs for MA field teams

• Ensure consistency compliance and alignment across all MA training delivered internally and cross-functionally

• Stay ahead of US market access trends integrating best practices into training

Patient Services Training

• Drive the design material delivery and evaluation of training programs for Field Reimbursement Managers Patient Engagement Liaisons Hub Case Managers and other Patient Services personnel

• Collaborate with subject matter experts on facilitation of materials

• Develop and deliver training on:

• • Reimbursement processes (medical and pharmacy benefits claims lifecycle payer requirements)

  • Coverage coding (HCPCS CPT ICD-10) adjudication and payment flows
    CRM operations referral workflows benefit verification and onboarding steps.

  • Specialty pharmacy engagement HUB coordination and issue resolution/de-escalation tactics

• Build soft skills training (communication problem-solving patient-first mindset) tailored to PS teams

• Ensure training content alignment with appropriate guardrails between Patient Services and broader Market Access functions

Cross-Functional Training & Collaboration

• Deliver/facilitate MA & PS training to other Genmab personnel (e.g. Field Sales Medical Affairs and other cross-functional teams)

• Partner with HR Compliance and business leaders to integrate training into organizational development programs

• Collaborate with Marketing Medical and other stakeholders to ensure high-impact compliant training materials

Continuous Improvement

• Evaluate training effectiveness through participant feedback assessments certifications and performance outcomes

• Identify training gaps and proactively update content in response to regulatory marketplace and policy changes

• Apply adult learning methodologies blended learning approaches and digital tools to maximize engagement and retention

• Manage vendor relationships and budgets for external training support where needed

Qualifications

Required

• Bachelors degree in Healthcare Life Sciences Business Education or related field (advanced degree preferred)

• 6-8 years of experience in Market Access Patient Services Training/Learning & Development or related areas within pharma/biotech/healthcare
  - In-depth knowledge of:

• • MA drivers across payers policy makers and provider decision makers with demonstrated success in building training programs that enhance field and cross-functional capabilities

  • The U.S. healthcare access ecosystem including payer dynamics policy trends and provider/population health decision-making with ability to translate complexities into clear actionable training content

  • Access ecosystem spanning payer policy provider coding reimbursement strategies pricing/contracting trade and distribution

  • MA (payer dynamics coverage coding reimbursement strategies pricing/contracting specialty pharmacy and specialty distribution)

  • Reimbursement processes (medical & pharmacy benefits claims lifecycle coding and adjudication)

  • Patient Services operations (CRM workflows HUB services HCP office dynamics specialty pharmacy)

  • Expertise in adult learning design instructional design and blended learning (in-person virtual digital)

  • Proven success designing and delivering training for field-based teams and patient services roles

  • Strong collaboration influence and communication skills; ability to partner effectively with senior leadership

  • Project management experience with the ability to handle multiple priorities in a fast-paced environment

  • Leverage Microsoft 365 productivity tools/suite (Excel PowerPoint Word Outlook) to drive planning executive communication and virtual training

Preferred

• Prior Associate Director or senior leadership experience in Market Access Patient Services or Commercial Training

• Familiarity with compliance and privacy regulations (HIPAA and equivalents)

• Experience with product launch or business optimization training

• Direct Market Access field or Market Access marketing experience

• Willingness to travel domestically as needed

Core Competencies

Strategic Leadership Defines and executes the MA & PS training vision.
Governance & Accountability Ensures compliant current and effective training programs.
Cross-Functional Collaboration Aligns learning solutions with enterprise-wide business needs.
Patient-Centric Mindset Embeds empathy and patient-first values into training.
Influence & Communication Engages motivates and educates diverse audiences. Has strong presentation skills
Adaptability Responds quickly to evolving payer landscapes and regulatory changes.

For US based candidates the proposed salary band for this position is as follows:

The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and location. Also certain positions are eligible for additional forms of compensation such as discretionary bonuses and long-term incentives.

When you join Genmab youre joining a culture that supports your physical financial social and emotional wellness. Within the first year regular full-time U.S. employees are eligible for:

• 401(k) Plan: 100% match on the first 6% of contributions

• Health Benefits: Two medical plan options (including HDHP with HSA) dental and vision insurance

• Voluntary Plans: Critical illness accident and hospital indemnity insurance

• Time Off: Paid vacation sick leave holidays and 12 weeks of discretionary paid parental leave

• Support Resources: Access to child and adult backup care family support programs financial wellness tools and emotional well-being support

• Additional Perks: Commuter benefits tuition reimbursement and a Lifestyle Spending Account for wellness and personal expenses

About You

• You are genuinely passionate about our purpose

• You bring precision and excellence to all that you do

• You believe in our rooted-in-science approach to problem-solving

• You are a generous collaborator who can work in teams with a broad spectrum of backgrounds

• You take pride in enabling the best work of others on the team

• You can grapple with the unknown and be innovative

• You have experience working in a fast-growing dynamic company (or a strong desire to)

• You work hard and are not afraid to have a little fun while you do so!

Locations

Genmab maximizes the efficiency of an agile working environment when possible for the betterment of employee work-life balance. Our offices are crafted as open community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether youre in one of our office spaces or working remotely we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years its hard-working innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational quantitative and data sciences resulting in a proprietary pipeline including bispecific T-cell engagers antibody-drug conjugates next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030 Genmabs vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO) antibody medicines.

Established in 1999 Genmab is headquartered in Copenhagen Denmark with international presence across North America Europe and Asia Pacific. For more information please visit and follow us on LinkedIn and X.

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Please note that if you are applying for a position in the Netherlands Genmabs policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year if the employee performs well and if the business conditions do not change renewal for an indefinite term may be considered after the fixed-term employment contract.