Titling Agent

Denver, CO - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Caribou

At Caribou we care about giving people financial freedom so they can focus on whats most important to them. Today less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions and ushering them through the process quickly. On average our drivers save $151/month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology automotive and finance industries. Were proud to be backed by a great team of investors including QED Investors Goldman Sachs Moderne Ventures Accomplice Link Ventures Motley Fool Ventures and others.

About the Role

Caribou is seeking a Titling Specialist (Title Agent) to join the Titling Department in accurately procuring & processing the necessary documents to update the lien holder on the vehicle title of a refinanced auto loan post-funding.

In this role you will

Process & Perfect Liens: Accurately receive upload review and submit electronic and physical titling documents to complete the auto refinance process & later to various jurisdictions to ensure lien perfection.
Customer & Partner Communication: Consistently contact high numbers of customers lenders and jurisdictional organizations (via phone text email and mail) to obtain missing documents and confirm loan payoff details.
Manage Information & Tracking: Become a subject matter expert on national titling practices. Update internal platforms and records to track file progress and quickly surface issues for resolution within set service level agreements (SLAs).
Document & Shipping Logistics: Create and manage high volumes of incoming and outgoing document shipments (e.g. FedEx) to customers lending partners and jurisdictions.
Team Collaboration: Share jurisdictional research and contribute to team meetings to continuously improve the refinance and lien filing process.
Document Storage & Audit: Manage and periodically audit document storage in the Denver office for compliance.

The essential functions of this role must be performed onsite in our Denver Colorado office.

About You

Preferred minimum of 1 year of experience in vehicle title processing; financial services customer service experience is also a plus.
Exceptional attention to detail organizational prowess and strong critical thinking.
An innate sense of urgency and proven ability to handle complex high-volume files within tight deadlines.
Proven ability to clearly and professionally communicate with all internal and external parties.
Highly computer literate proficient in GSuite and able to multitask across multiple platforms while adapting to rapid system changes.
Experience with creating and managing inbound/outbound shipments (e.g. FedEx).
Availability: Able to work shifts between 7 AM and 6 PM (standard shifts are 7 AM-4 PM 8 AM-5 PM or 9 AM -6 PM based on need). Mandatory weekday attendance for the initial 2-week onboarding.
Bilingual in Spanish/English is a plus.

Physical Demands: Must be able to lift and carry up to 50 pounds walk stand crouch kneel and bend for extended periods to access office equipment and filing systems.

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes:

Competitive compensation: $24/hr - $26/hr
Equity options
401(k) retirement plan
Parking and transit assistance for downtown Denver Office
Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
Exceptional benefits including highly subsidized medical dental and vision plans and fully company-paid mental health disability and basic life insurance.
Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions) FSAs supplemental life and health legal and pet insurance.
Up to $1000 per year for eligible professional development expenses.
Employee referral program

Our Core Values

We come from all walks of life and are joined together by our shared values which guide our work and how we work together.

Give a damn. What were doing matters. We show up determined to deliver results and we love it.
Velocity. Were intentional about where were going and we race towards it.
Make the assist. We have diverse strengths. We offer and ask for help so we all win.

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability sexual orientation pregnancy status marital status military or protected veteran status genetics or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

*Caribou does not currently have employee operations in AL AK AR CT DE GA HI IA ID IN KS KY ME MI MO MS MT NC ND NE NH NJ NM NV OH OK PA RI SC SD TN UT VT WV WY.

California Consumer Privacy Act

Required Experience:

Unclear Seniority

About CaribouAt Caribou we care about giving people financial freedom so they can focus on whats most important to them. Today less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their mo...