Lead Meter Technician

The Marblehead Municipal Light Department (MMLD) seeks a Lead Meter Technician to support operation and maintenance of its Advanced Metering Infrastructure (AMI). MMLDs AMI consists of customer smart meters that communicate wirelessly via a mesh network to a dedicated fiber optic backhaul for reporting of customer meter data. Under the direction of the Manager of Technical Operations the Lead Meter Technician plans coordinates and executes activities to ensure MMLDs metering functions are performed reliably with established policies and standards. The Lead Meter Technician serves a key role in coordinating the reporting of customer electric usage data to the customer service team for accurate monthly billing. Responsible for the installation testing calibration reconditioning and repair of all meters and instrumentation. Lead for troubleshooting maintenance and upgrades to the AMI. Responsible for the scheduling and supervision of Meter Technician. Responsible for maintaining meter inventory. Supports implementation of energy programs.

ESSENTIAL JOB FUNCTIONS:

Serve as expert for the advanced metering infrastructure (AMI) and respond to inquiries and questions for all divisions and customers.
Perform AMI uploads to the billing system check reports verify metering and billing accuracy and take actions necessary to correct errors.
Answer partial power calls and assist customers in troubleshooting equipment failures.
Estimate bills when meters cannot be read.
Oversee the maintenance and upgrades to MMLDs advanced metering system; create training guides and conduct training on the system for other MMLD staff.
Schedules the work of the Meter Technician and performs functions of Meter Technician when position is unavailable
Oversee and/ or perform testing inspection troubleshooting installation repair of metering system equipment for customers.
Manage inventory and recommend purchase of meter equipment.
Oversee and participate in wiring and installation of meters relay and control equipment and communication equipment.
Supervise meter replacement and removal for non-payment.
Collaborate with customers contractors and town departments to ensure quality service.
Participate in establishing business plan objectives with management team and determines standards of performance. Provides leadership through the training and development of staff creating an environment for creative thinking and teamwork. May assist with interviewing applicants for open positions and recommend selection promotion discipline and related personnel actions. Provides for training and development of staff and ensures compliance with applicable safety rules and regulations.
Manages outside vendors/ contractors or consultants.
Ensure relevant data systems are updated as required.

Energy Services

Answer customer bill concerns and increase awareness of efficient energy use.
Support IT Manager and Sustainability Manager implementing energy efficiency programs.

PREPARATION KNOWLEDGE SKILLS & ABILITIES:

Desired candidates should be able to demonstrate the following:
Minimum of 7 years of combined education and progressive experience in utility electric metering communication and/or information technology; specialized training in electric utility meters is preferred but not required.
Progressive responsibility in a supervisory capacity including demonstrated skills in planning organizing and managing.
Ability to recognize organization-wide priorities and work collaboratively to support their accomplishment; to analyze complex issues and to develop relevant and realistic programs plans and recommendations.
Ability to communicate effectively both verbally and in writing; to establish positive public relations for the organization and to interact effectively with a wide variety of people.
Expert knowledge of regulations codes policies and procedures relevant to the industry.
Experience with configuring and troubleshooting computer networks firewalls/ local area networks (LANs) fiber optic networks is desired.
Ability to learn map-based software/ GIS systems for metering communications and asset management.

SUPERVISORY RESPONSIBILITY:

Supervision of up to 2 subordinate staff.

WORKING CONDITIONS/PHYSICAL DEMANDS:
Approximately 75% of time spent in an office environment execute administrative tasks including testing of equipment including packing/unpacking and inventorying equipment maintaining software databases and reports and operating communication equipment.
Approximately 25% of time is expected to be spent in non-office environments including in customer basements garages utility substations or outdoors; exposure to weather should be expected.
This position should be able to lift 30lbs and operate hand tools; it requires the ability to sit stand crouch kneel raise both arms see hear and smell*
May be asked to respond to emergencies or attend meetings or events outside of normal working hours on occasion

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

EOE/AA

Required Experience:

Senior IC