Job Description
Infinit-O isnt just about business process optimization were about people. For over 20 years weve been helping some of the worlds fastest-growing companies in Financial Services Healthcare and Technology achieve multiple strategic advantages through data-driven solutions high-performance teams and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O we believe that diversity equity and inclusion are the foundation of innovation and sustainable growth. We embrace differences empower perspectives and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times and as a B Corp Certified company were dedicated to making a positive impact not just in business but in the communities we serve.
With a highly engaged and innovative team we dont just optimize processes we also create meaningful change.
What is the role that we need
Key Responsibilities:
Delight customers by providing timely expert advice
Act as the first level of support for questions issues and common tasks
Prioritize cases and respond to inquiries with speed and precision
Use written and verbal communication to resolve complex technical issues
Support the overall objective of Medallia
Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and
pay grade of the Technical Support Agent as may be assigned.
Requirements
Job Requirements and Credentials:
Essential (MUST HAVE)
Desired (Plus but not a requirement):
Graduate of B.S. Computer Science or similar degree
Minimum 1-3 years of experience in a customer-focused support environment
Proven track record of driving change focused on improving the customer experience
Excellent written and verbal English required
Foreign language fluence preferred (Spanish Mandarin Japanese Korean)
Experience with JavaScript HTML and XML a plus
Experience with Medallia and Service Cloud knowledge a plus
Ability to learn on the fly and prioritize conflicting tasks
Required Skills:
Job Requirements and Credentials: Essential (MUST HAVE) Desired (Plus but not a requirement): Graduate of B.S. Computer Science or similar degree Minimum 1-3 years of experience in a customer-focused support environment Proven track record of driving change focused on improving the customer experience Excellent written and verbal English required Foreign language fluence preferred (Spanish Mandarin Japanese Korean) Experience with JavaScript HTML and XML a plus Experience with Medallia and Service Cloud knowledge a plus Ability to learn on the fly and prioritize conflicting tasks
Job Description Infinit-O isnt just about business process optimization were about people. For over 20 years weve been helping some of the worlds fastest-growing companies in Financial Services Healthcare and Technology achieve multiple strategic advantages through data-driven solutions high-perform...
Job Description
Infinit-O isnt just about business process optimization were about people. For over 20 years weve been helping some of the worlds fastest-growing companies in Financial Services Healthcare and Technology achieve multiple strategic advantages through data-driven solutions high-performance teams and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O we believe that diversity equity and inclusion are the foundation of innovation and sustainable growth. We embrace differences empower perspectives and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times and as a B Corp Certified company were dedicated to making a positive impact not just in business but in the communities we serve.
With a highly engaged and innovative team we dont just optimize processes we also create meaningful change.
What is the role that we need
Key Responsibilities:
Delight customers by providing timely expert advice
Act as the first level of support for questions issues and common tasks
Prioritize cases and respond to inquiries with speed and precision
Use written and verbal communication to resolve complex technical issues
Support the overall objective of Medallia
Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and
pay grade of the Technical Support Agent as may be assigned.
Requirements
Job Requirements and Credentials:
Essential (MUST HAVE)
Desired (Plus but not a requirement):
Graduate of B.S. Computer Science or similar degree
Minimum 1-3 years of experience in a customer-focused support environment
Proven track record of driving change focused on improving the customer experience
Excellent written and verbal English required
Foreign language fluence preferred (Spanish Mandarin Japanese Korean)
Experience with JavaScript HTML and XML a plus
Experience with Medallia and Service Cloud knowledge a plus
Ability to learn on the fly and prioritize conflicting tasks
Required Skills:
Job Requirements and Credentials: Essential (MUST HAVE) Desired (Plus but not a requirement): Graduate of B.S. Computer Science or similar degree Minimum 1-3 years of experience in a customer-focused support environment Proven track record of driving change focused on improving the customer experience Excellent written and verbal English required Foreign language fluence preferred (Spanish Mandarin Japanese Korean) Experience with JavaScript HTML and XML a plus Experience with Medallia and Service Cloud knowledge a plus Ability to learn on the fly and prioritize conflicting tasks
Job Location:
Monthly Salary:
Not Disclosed
Posted on:
31-10-2025
Vacancies:
1 Vacancy
