Sales Operations & Account Support Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Sales Management/Sales Rep Support:
In assigned territory meet sales objectives by supporting the Regional Sales Managers (RSM) and/or Sales Representatives (Rep) assisting our dealers in all aspects of their business as it pertains to Thirty Three Threads sales
In-bound call support out-calling upselling and general account management
Count and fill order support merchandising and in store staff support
- Internally manage and liaise with RSMs Reps Sales Operations Customer Service Marketing Ops Product as needed to ensure compliance and execution of best practices
- Communicate frequently and effectively with our dealers to monitor sell-thru and drive future and At Once bookings
- Assist customers with product purchases and assortments by providing the most up to date sales information for their specific distribution channel and providing personal product knowledge
- Prospect and open new dealers in region
- Maintain HubSpot (CRM)
Prepare samples merchandising pages reports and other tools needed for productive meetings and line presentations email blasts
Though seldom might require travel to assist and sell at regional/national tradeshows and key customer meetings
- Team support including providing coverage for RSM Account Reps and other Dealer Service Reps
Wholesale Account and Order Management:
- Enter and modify orders; includes SAP Business by Design NuOrder uploading EDI transmissions
Manage account orders from order inception to delivery ensuring compliance at every step of the supply chain including but not limited to EDI ASN Routing Compliance ticketing and pre-packing
- Review and confirm all pricing discounts and terms are correct in the system
- Monitor and maintain all open orders in designated territories; maintain communication with RSM/Sales Rep and customer regarding order status (i.e. back orders cancellations and adjustments credit holds hold for confirmation etc.)
- Ensure that all open orders are shipped out on the scheduled ship date and prior to the cancel date
- Manipulate open order reports to ensure accuracy and shipping timelines; communicate information to RSM/Reps and customers
- Provide and create return authorizations for warranty and other product issues
- Respond to all wholesale inquiries and distribute contact and distribution information to the appropriate RSM/Rep
Reporting:
Utilize data for opportunities: Such as YOY Report Daily Booked Report Open Orders Past Due Reports Sales vs. Goals Category YTD
Monitor and report on progress toward monthly quarterly seasonal and yearly shipping goals. Including open order reports accounts/order Blocked/Not Blocked product availability Action on opportunities and order issues. Ensure orders assigned within territory ship to make goals.
Deliver user-friendly reports to external sales force as needed to improve the efficacy of communication between reps and customer
- Provide ATS reports for all regional customers and solves inventory issues
Provide accurate and comprehensive market and consumer intelligence
Other tasks and projects as needed
Requirements
Education and Experience
- 3 years of selling experience in the apparel industry or a similar related environment
- Experience with out-calling upselling and general account management
- Experience working with sales or a closely related field with proven experience in analyzing sales reports and recognizing potential opportunities
- High school degree or equivalent required; Bachelors degree in Business Finance or relevant field preferred
- An understanding of barre pilates yoga and general fitness activities
Technical Skills and Experience
Proficient internet skills (searching navigating)
Proficient with MS Outlook Word Excel Teams and PowerPoint
Experience with SAP Business by Design or other ERP system highly preferred. HubSpot NuOrder B2B other CRM is a bonus
Experience in analyzing sales reports and recognizing potential opportunities
Excellent written and verbal English communication skills
First-rate customer service skills
Travel/Schedule Requirements
- Occasional travel to the USA to attend in-person meetings at Headquarters (Vista CA) attend sales meetings potentially other travel in the future. Visa required.
Will initially be a remote role but could evolve to a hybrid depending on the employees place of residence.
Benefits
- Annual bonus paid out quarterly
- Private Major and Minor Medical Insurance
- Dependent coverage available at additional cost
- 4 days of PTO
- Computer equipment provided
- Hybrid model: Onsite Tuesdays and Wednesdays remote the rest of the week
- Work schedule: MondayFriday 7:00 a.m. to 5:00 p.m
Required Skills:
3 years of selling experience in the apparel industry or a similar related environment Experience with out-calling upselling and general account management Experience working with sales or a closely related field with proven experience in analyzing sales reports and recognizing potential opportunities High school degree or equivalent required; Bachelors degree in Business Finance or relevant field preferred An understanding of barre pilates yoga and general fitness activities
Required Education:
High school degree or equivalent required; Bachelors degree in Business Finance or relevant field preferred
Company Industry
IT Services and IT Consulting
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
