Sr. Business Analyst – Design Systems and Shared Services

Important Information

• Years of Experience: 5 years required; 9 years preferred

• Job Mode: Full-time

• Work Mode: Remote

Job Summary

We are seeking a Senior Business Analyst to drive the strategy development and adoption of scalable Design Systems and Shared Product Services across our SaaS product ecosystem. This role is responsible for shaping the foundational systemssuch as design tokens shared component libraries and modular service frameworksthat enable consistency efficiency and innovation across all product teams. Acting as a key liaison between product design and engineering the Sr. Business Analyst will ensure cohesive user experiences reusable architectural patterns and measurable improvements in quality and velocity.

This is a high-impact cross-functional leadership role that influences product design front-end architecture and shared services for the entire organization.

Responsibilities and Duties

• Own and manage the product roadmap for design systems and shared services supporting multiple product and engineering teams.

• Define evolve and maintain reusable frameworks UI patterns design tokens and service APIs to ensure product consistency and scalability.

• Partner with engineering to deliver modular cloud-native shared services (e.g. user identity notifications subscription management).

• Collaborate closely with designers engineers and product managers to ensure adoption usability and integration of system feedback.

• Establish and track OKRs adoption metrics and performance benchmarks to measure success and drive continuous improvement.

• Champion design quality accessibility and developer experience through scalable systems and governance.

• Facilitate stakeholder alignment ensuring shared vision and effective prioritization across distributed teams.

• Support organizational enablement through documentation education and continuous communication around shared services and system improvements.

Qualifications and Skills

• Bachelors degree (or international equivalent) required; advanced degree preferred.

• 5 years of experience in business analysis product systems or SaaS platform environments (required).

• Strong experience in AI/ML platforms or data services (required).

• 9 years of overall related experience (preferred).

• Demonstrated expertise in defining product roadmaps managing backlogs and delivering measurable outcomes in dynamic fast-paced environments.

• Exceptional presentation and communication skills capable of conveying complex technical concepts in business terms.

• Strong knowledge of UI/UX principles front-end frameworks and scalable architecture patterns.

• Proven track record of successfully implementing enterprise-grade design systems and shared service initiatives.

Role-specific Requirements

• Strategic Systems Thinking: Ability to translate complex UX and business needs into scalable design systems and modular shared services that drive consistency and adoption.

• Cross-Functional Leadership: Experience aligning design engineering and product teams under a unified vision for shared platform capabilities.

• Micro-Frontend and Navigation Architecture: Proven experience designing and managing shared navigation frameworks and modular front-end architectures.

• Enterprise Design System Management: Experience governing large-scale design systems managing versioning and promoting stakeholder adoption.

• Shared Platform Enablement: Demonstrated success leading cross-product microservice initiatives (e.g. authentication notifications feature flagging).

• AI and Data Systems Passion: Strong interest in advancing AI-driven scalable solutions that elevate user and developer experiences.

Technologies

• Front-End & Design: React Tailwind Figma Storybook

• Architecture & Frameworks: Micro-Frontends Shared Navigation Modular UI Libraries

• DevOps & CI/CD: GitHub Actions CircleCI or equivalent pipelines

• Data & AI Platforms: Integration and governance of shared data or AI/ML services

• Collaboration Tools: Jira Confluence and Agile management platforms

Skillset Competencies

• Strong analytical and systems-thinking mindset.

• Excellent stakeholder management and cross-team communication.

• Deep understanding of design system governance and scalability.

• Ability to balance technical feasibility design integrity and business impact.

• Proven leadership in complex multi-team product environments.

• Commitment to continuous learning experimentation and process optimization.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the worlds leading enterprises and digital native companies. With over 9000 experts in 47 offices and innovation labs worldwide Encoras technology practices include Product Engineering & Development Cloud Services Quality Engineering DevSecOps Data & Analytics Digital Experience Cybersecurity and AI & LLM Engineering.

At Encora we hire professionals based solely on their skills and qualifications and we do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality.

Required Experience:

Senior IC