Senior Professional Services Consultant

Professional Services Resource (Tokyo Japan)

Are you a skilled technical project leader and bilingual communicator who thrives at the intersection of customer success and innovative tech If youre ready to be the vital connection between local clients partners and global teamshelping drive solutions that empower organizations to secure and manage their digital workplacesIvanti wants to meet you.

Why this role matters

Youll be at the heart of our Professional Services team supporting Japan-based customers and partners to get the very best from Ivantis cutting-edge IT solutions. Your work will directly influence how clients experience our technology every day ensuring projects run smoothly and delivering value that makes a real difference. If you love solving challenges building relationships and translating complex ideas for anyone to understand youll thrive here. By joining Ivanti youll be part of a collaborative global team committed to customer successand to your career development.

What youll do:

• Guide customers and partners with expert technical advice ensuring the full value of Ivantis Mobile Device Management (MDM) Unified Endpoint Management (UEM) and IT Service Management (ITSM) solutions.
• Act as a trusted advisor helping troubleshoot issues and coordinate the right resources to support customer needs.
• Translate technical discussions and documentation accurately between Japanese and English bridging language gaps and enabling seamless communication across all teams.
• Lead or support technical deployments customer engagements and solution implementation projectskeeping everything on track on time and in scope.
• Create high-quality Japanese documentation presentations and reports tailored to diverse audiences.
• Build lasting relationships with clients and partners monitoring progress resolving concerns and identifying new opportunities for impact.

What you will bring:

• Fluency in Japanese (written and spoken native-level) and strong business English proficiencyplus excellent translation skills especially for technical topics.
• Hands-on experience with MDM UEM or ITSM solutions; familiarity with Ivanti a plus.
• Proven track record in managing or supporting technical/customer-facing projects.
• Solid problem-solving skills with a proactive customer-first mindset.
• Superb interpersonal and communication skillsyou know how to connect with people and explain tech to anyone.
• Proven ability to prioritize organize and keep documentation/presentations professional and impactful.
• Bonus points if you have ITSM/MDM/UEM certifications (PMP ITIL) consulting experience or have worked in a global multicultural environment.

Why Ivanti

• Flexible working model:Empower your excellence at home or in the office with a strong focus on work-life balance.
• Competitive compensation & total rewards:Health wellness and financial plans tailored for you and your family.
• Global diverse teams:Collaborate with talented people in 23 countries.
• Learning & development:Boost your skills with comprehensive learning tools and programs.
• Equity & belonging:Your story shapes our solutionswe value every voice.

What drives us

Ivantis mission is to elevate human potential within organizations by managing protecting and automating technology for continuous innovation. Through diverse hiring inclusive culture and commitment to our employees and partners we deliver world-class solutions that shape the future of work.

Ready to make a difference
Submit your CV (in English and Japanese) today to join a team where your skillsand your storydrive real impact. Need adjustments during the process Reach out to ; were happy to help.

Inclusion at Ivanti:
Were proud to be an Equal Opportunity Employer building a diverse team and fostering an environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.

Learn more about Ivantis Mission and Core Values.