Interpreter DispatcherScheduler
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Job Location:
Palo Alto, CA - USA
Hourly Salary:
$ 41 - 54
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
If youre ready to be part of our legacy of hope and innovation we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Rotating - 08 Hour (United States of America)This is a Stanford Health Care job.
A Brief Overview
The Interpreter Dispatcher/Scheduler and Administrative Assistant plays a vital role in facilitating effective language access for Stanford Health Care (SHC) providers and patients. This position involves coordinating interpretation services for patient care and institutional needs. It also involves providing administrative support to the Medical Interpretation and Translation Services (MIT) responsibilities include bridging language access barriers while ensuring patient confidentiality and adhering to both departmental workflows and SHC policies. The Interpreter Dispatcher/Scheduler ensures that providers and patients receive appropriate interpretation services (on-demand pre-scheduled in-person video or phone) in a timely position contributes to guaranteeing that all patients have equitable access to healthcare services and fostering a supportive and inclusive environment for diverse populations. By effectively and efficiently managing MIT interpretation resources the Interpreter Dispatcher/Scheduler contributes to the overall quality of care and patient satisfaction within the Stanford Health Care position is essential in promoting effective communication and enhancing the patient experience at Stanford Health Care.
Locations
Stanford Health Care
What you will do
- Coordinate daily interpretation coverage using SHC scheduling and dispatching platforms and tools
- Address on-demand requests and dispatch interpreters to where services are needed and when necessary appropriately refer providers to video and phone services when in-person interpretation is not available
- Maintain real-time logs of requests and coverage with accuracy
- Manage dispatcher coverage to ensure continuous access for requesters and work assignments for interpreters as needed
- Ensure that all dispatcher tools are prepared appropriately and accurately for the shift including but not limited to crosschecking daily interpreter staffing assignments and availability
- Manage pre-scheduling interpreter requests for MIT as they are received including but not limited to recording requests communicating request fulfillment with requesters coordinating additional coverage for requests with a member of MIT leadership when needed
- Create daily interpreter assignment schedules following prescribed format of approved tools
- Manage communication related to pre-scheduling interpreter requests with multiple agency/vendors when needed and updating MIT leadership and interpreters as necessary
- Assist MIT in tracking and tracing language access gaps through SHC internal reporting platform as needed.
- Provide administrative support to MIT leadership including but not limited to scheduling of departmental meetings and other events
- Perform other duties as assigned
Education Qualifications
- High School Diploma or GED Required
Experience Qualifications
- Four (4) year of progressively responsible and directly related work experience. Healthcare field preferred. Required
Required Knowledge Skills and Abilities
- Excellent verbal and written communication skills.
- Detail-oriented and strong organizational skills.
- Strong ability to establish and maintain excellent customer relationships showcasing exemplary interpersonal skills sound judgment and professionalism in both business and personnel matters.
- Commitment to maintaining the confidentiality of protected and sensitive information as governed by legal regulations and institutional policies.
- Capacity to remain calm under pressure and apply sound judgment in high stress or challenging situations.
- Ability to collaborate effectively with individuals at all levels within the organization.
- Skilled in maintaining professional boundaries in all interactions.
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients families and towards each other. C-I-CARE is the foundation of Stanfords patient-experience and represents a framework for patient-centered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.
You will do this by executing against our three experience pillars from the patient and familys perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $41.68 - $54.19 per hourThe salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.
Key Skills
- Continuous Integration
- Customer Service
- Communication skills
- Deaf Education
- LAMP Stack
- Medical Terminology
- Smartsheet
- Translation
- Interpretation
- Child Protective Services
- Public Speaking
- Social Work
About Company
Stanford Health Care delivers the highest levels of care and compassion. SHC treats cancer, heart disease, brain disorders, primary care issues, and many more.
