eCornell Program Facilitation Manager, STEM Programs (Remote)

Department

As Cornell Universitys online learning unit eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics including data analytics management marketing human resources leadership and STEM. Students learn in an interactive small cohort format to gain skills they can immediately apply in their organizations while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130000 students at more than 2000 companies.

The Opportunity:

eCornell is seeking a dynamic and experienced Program Facilitation Manager STEM Programs to play a pivotal role in shaping the future of our expert-led online learning programs. This position is instrumental in driving the growth quality and professionalization of our facilitator community across key program areas.

As a Program Facilitation Manager you will lead efforts to recruit coach and manage a pool of highly qualified course facilitators and subject matter experts. Youll collaborate closely with cross-functional teamsincluding Instructional Design Instructional Technologies and Product Managementto ensure our learning products are effective engaging and continuously improving.

This is a multifaceted leadership role that blends operational excellence team development and strategic input into product design. The ideal candidate will also bring strong analytical capabilities using data to evaluate program performance and inform improvements. Familiarity with data visualization tools such as Tableau (or similar) is required with experience in SQL Python or other advanced analytics methods preferred.

You are considered competitive for this position if you are:

• Experienced in recruiting vetting hiring and managing subject matter experts and course facilitators in online education or professional development programs.

• Proficient in performance management including coaching conducting evaluations and implementing improvement plans for facilitators.

• Comfortable working with data to guide decision-making including basic proficiency with Tableau or similar visualization tools. Experience with SQL Python or advanced analytics is a plus.

• Excellent with follow-up and follow-through ability to work independently and make decisions with minimal supervision.

• Customer-centric in your approach with strong interpersonal skills to build effective relationships with the Facilitation team and eCornell departments.

• Adaptable flexible and you exercise patience and curiosity in navigating complex issues with a high level of confidentiality and good judgment.

What You Will Do:

• Partner with the Director of Program Facilitation to recruit vet and hire course facilitators and SMEs.

• Manage and support facilitators within assigned program areas.

• Provide input on monthly facilitation assignments and scheduling.

• Collaborate with cross-functional teams to launch and improve learning products.

  • Identify SMEs for course development.

  • Review courses from facilitator and student perspectives.

  • Advise on design and process improvements for better student outcomes.

• Facilitate 12 course sections per month.

• Serve as the point of contact for certificate-related issues; submit maintenance tickets as needed.

• Onboard train and coach facilitators to ensure quality and consistency.

• Implement performance management systems including data reviews and check-ins.

  • Recommend termination when facilitators fail to meet quality standards.

• Analyze facilitator and program performance data; contribute to dashboards reports and insights that guide decision-making and continuous improvement.

• Comfortable working with data to guide decision-making including basic proficiency with Tableau or similar visualization tools. Experience with SQL Python or advanced analytics is a plus.

• Lead and contribute to process and policy improvements.

• Participate in meetings (virtual and in-person) as needed.

• Collaborate with peers to build a strong community of practice among facilitators.

• Ensure compliance with federal state and institutional regulations (e.g. FERPA DOE Cornell policies).

• Communicate effectively with students facilitators and internal stakeholders.

What You Will Need:

• Masters degree in relevant field(s) and 3 years of relevant professional experience including experience managing others or equivalent combination of education and experience. Knowledge Skills and Abilities

• Excited by learning new technologies systems thinking problem solving and overcoming obstacles.

• Utilizes data and other forms of evidence to inform decision making with the ability to interpret performance metrics and communicate insights to stakeholders.

• Superior leadership interpersonal and communication skills.

• Adept at motivating and engaging team members and leading by example.

• Expert-level cross-functional team collaboration capabilities.

• Demonstrated capability to enable others to deliver quality customer service leading to high student satisfaction.

• Utilizes a variety of methods and media to deliver resultswhether for other facilitators students or colleagues.

• Utilizes innovative critical thinking and problem-solving skills.

• Thinks and works independently and as a part of a team to solve complex problems and remove barriers to success for groups and/or individuals.

• Demonstrates resilience and a strong work ethic.

• Supports a learner-centered service approach for adult learners.

• Prioritizes and organizes high volumes of work ensuring attention to detail.

• Establish credibility with peers in the field.

• Applies experience in instruction coaching or other relevant educational activities.

• Demonstrated aptitude to stay current on new and emerging technologies.

• Action and results oriented with a positive customer service attitude.

If you have all those things great! We have a few more things that we would prefer you to have but its ok if you dont.

• Substantial applied expertise in online teaching and learning technologies and techniques.

• Appropriate additional industry certifications in alignment with degree and field of expertise.

• Experience working with SQL Python or other tools for querying and analyzing data to support program operations and decision-making.

• 15 years of applied leadership and management.

**Sponsorship for employment visa is not available for this position**

Rewards and Benefits

• This position is based in Ithaca New York however the successful applicant may perform this role remotely anywhere within the United States. The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.

• Cornell receives national recognition as an award-winning workplace for our health wellbeing sustainability and diversity initiatives.

• Our benefits programs include comprehensive health care options generous retirement contributions access to wellness programs and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: this link to learn more about the Total Rewards of Working at Cornell: leave provisions include health and personal leave three weeks of vacation and 13 holidays: Martin Luther King Jr. Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving and the day after and an end of the year winter break from December 25-January 1.

• Cornells impressive educational benefits include tuition-free Extramural Study and Employee Degree Program tuition aid for external education and Cornell Childrens Tuition Assistance Program

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