FLEX Senior Manager, Change Management and Communications, Business Transformation Office, U.S. and Canada

This is a temporary position. Hybrid 1-3 days in office.

JOB SUMMARY

The FLEX Senior Manager Change Management and Communications is a key member of the Business Transformation Office (BTO) team reporting directly to the Director Business Transformation Office US and Canada. The primary focus of the BTO over the next few years is designing and delivering the Digital and Technical Transformation (DTT) a multi-year effort to transform Marriotts technology and business process ecosystem enabling Marriott to deliver on our vision to become the worlds favorite travel company. The BTO was established to enable and accelerate these changes through unique approaches to strategic planning program management change management experience and usbusiness process design continent coordination and deployment.

The FLEX Senior Manager Change Management and Communications will partner with the Director Change Management Communications to create and execute change management and communications activities in the U.S. and Canada in support of DTT. This role will partner closely with colleagues throughout the entire DTT Program including (but not limited to) Global Change Management Communications Deployment Associate Experience Learning and U.S. and Canada stakeholders. Success in this role requires strong writing and critical thinking skills attention to detail comfort with ambiguity a proven ability to manage multiple work efforts at the same time as well as a willingness to deliver on difficult and time-sensitive requests.

Key responsibilities include:

Change Management Plan and Execution:

Partners with the Director and global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders.

Partners with the Director and global Change Management team to create and execute a comprehensive change management plan for impacted U.S. and Canada stakeholders working closely with continent Deployment Learning and other teams to meet defined success measures.

Develops and distributes required change and deployment deliverables (e.g. presentations job aids communications etc.).

Partner with global Change Management and Communications team to develop and deliver communications and engagement activites for the End User Council.

Stakeholder Engagement and Communications:

Partners with the Director and global Change Management and Communications teams to co-create and execute effective communications to various U.S. and Canada stakeholders via a variety of mediums including targeted emails webinars online content presentations etc.

Plans facilitates and co-creates content for live webinars and office hours in partnership with BTO team and continent experts.

Supports the intake of topics and facilitate regular updates to the communications plan

Partners with the Director and global Change Management and Communications teams to create content for and execute continent-wide conferences key meetings and planning forums to ensure effective collaboration strategic alignment and understanding across our regions.

CANDIDATE PROFILE

Education and Experience

4-year degree from an accredited university; masters degree strongly preferred AND

6 years of relevant professional experience in related function that is writing intensive (employee or operations communications change management etc.) demonstrating progressive career growth and pattern of exceptional performance.

Prior operations or topline discipline experience a plus.

Strong personal leadership organizational relationship-building and negotiation skills

Outstanding formal and informal presentation skills

Demonstrated ability to deliver results under difficult conditions particularly when faced with complexity and ambiguity

Excellent written and oral communication skills

Experience developing clear concise and logically written business communications

Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization

Ability to work effectively in a complex service-intensive deadline-driven environment

Ability to work with and influence cross-functional teams in a matrixed organization

Ability to build strong relationships to leverage information and insights across key groups

Ability to inspire confidence in senior management and to be recognized for stakeholder engagement change management and deployment leadership

Ability to be detailed oriented while maintaining alignment with broader organization objectives

Ability to juggle multiple projects and many stakeholders

Basic project management skills

Ability to complete deliverables with high quality and up to established standards

Proficiency with Microsoft Word Excel PowerPoint and Teams applications; experience with Smartsheet is preferred to streamline project management and collaboration; experience with email distribution tools such as Salesforce Marketing Cloud is a plus

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.