Position Purpose:

Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customers objectives for the work effort. Provide guidance with planning and prioritization of business support-related activities.

What Youll Do:

• Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.

• Guide both technical and customer departments in the development of the systems that support the business solution.

• Facilitate the transfer of knowledge about the direction of the business units to others who support them.

• Ensure the accurate deployment of solutions through review of problem logs assisting with test plans and test matrices and other analysis activities.

• Provide input on the business direction for system changes.

• Validate the business need for solutions to business problems and process improvements.

• Assist in the development and documentation of training materials. Mentor or train less experienced staff.

Work Environment:

• Fast-paced high demand environment. Work is frequently performed against mandated deadlines.

• Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks.

• Fast paced multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer

To Qualify for This Position Youll Need:

Required Education:

• Bachelors degree

Degree Equivalency:

• Associates degree plus an extra 2 years job-related experience for a total of 6 years of required work experience (see required work experience).

OR

• 8 total years required work experience.

Required Work Experience:

• 4 years of IT business analysis experience.

Required Skills and Abilities:

• Demonstrated understanding of concepts of the supported business unit.

• Basic knowledge of standard industry practices.

• Demonstrated knowledge of procedures for the business unit.

• Able to communicate effectively with technical and non-technical audiences including the ability to express complex technical and business concepts to all management levels peers and the business units.

• Strong teamwork and interpersonal skills.

• Understands how IT affects an organization and is able to link it to business processes.

• Excellent analytical skills.

• Good conceptual skills.

• Able to read and comment on test plans and test matrices project plans and scope and design documents.

Required Software and Other Tools:

• Microsoft Office.

We Prefer That You Have:

• Experience in and desire working in a fast-paced and agile environment with the ability to manage changing requirements.

• Knowledge of Salesforce products and functionality.

• Proficiency in creating Salesforce profiles allocating roles and managing access.

• Experience with MS Excel Power BI MS Access Tableau or similar software data mining using DB2 SQL and/or other tools.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills advance their careers and contribute their unique abilities to the growth of our company.

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match

• Subsidized health plans and free vision coverage

• Life insurance

• Paid annual leave - the longer you work here the more you earn

• Nine paid holidays

• On-site cafeterias and fitness centers in major locations

• Wellness programs and a healthy lifestyle premium discount

• Tuition assistance

• Service recognition

What to Expect Next:

After submitting your application our recruiting team members will review your resume to ensure you meet the may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

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Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities pregnant individuals individuals with pregnancy-related conditions and individuals needing accommodations for sincerely held religious beliefs provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment please email or call ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Heres moreinformation.

Some states have required notifications. Heres more information.