Content Developer

Elastic the Search AI Company enables everyone to find the answers they need in real time using all their data at scale unleashing the potential of businesses and people. The Elastic Search AI Platform used by more than 50% of the Fortune 500 brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastics complete cloud-based solutions for search security and observability help organizations deliver on the promise of AI.

Were looking for a Content Developer to join our Global Support Engineering this brand-new role youll work side by side with the Training Manager and subject matter experts (SMEs) to transform technical expertise into engaging effective learning content for our global support engineers.

Your work will directly shape how our support organization learns grows and delivers exceptional customer experiences. From designing eLearning courses and videos to building labs and interactive modules youll be the creative force that brings training content to life in our enablement platform Seismic.

This is an exciting opportunity to combine technical knowledge with instructional design to elevate education across our global support team.

What Youll Do

• Collaborate with the Training Manager and SMEs to design and develop high-quality learning content (eLearning videos workshops labs and instructor-led materials).
  
  
• Translate complex technical concepts into clear concise and engaging learning materials tailored to support engineers.
  
  
• Use Content builders like LEAi or similar tools to build high quality technical content
  
  
• Build interactive labs scripts and technical exercises that reinforce practical skills with the Elastic Stack.
  
  
• Develop and maintain on-demand learning content ensuring accuracy clarity and alignment with the latest product features.
  
  
• Apply instructional design best practices to optimize engagement retention and learner outcomes.
  
  
• Manage and publish content within Seismic ensuring accessibility and usability for a global audience.
  
  
• Partner closely with cross-functional teams (Support Education Product and Engineering) to gather insights and continuously improve training assets.
  
  

What Youll Bring

• 2 years of experience developing technical learning content (eLearning labs video or related formats).
  
  
• Strong instructional design skills with a portfolio of engaging technical content.
  
  
• BS degree (or equivalent experience) in Instructional Design Computer Science Engineering or related field.
  
  
• Ability to understand and explain technical topics (programming databases distributed systems or search technologies).
  
  
• Experience with enablement platforms such as Seismic (or similar) and with content developing tools like LEAi.
  
  
• Familiarity with authoring tools and multimedia creation software (e.g. Articulate Camtasia Captivate or comparable tools).
  
  
• Excellent writing and editing skills with the ability to simplify complex concepts for technical learners.
  
  
• Strong collaboration skills to work effectively in a distributed global environment.
  
  
• Curiosity and excitement to dive deeper into the Elastic Stack and support ecosystem.

Additional Information - We Take Care of Our People

As a distributed company diversity drives our identity. Whether youre looking to launch a new career or grow an existing one Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesnt matter if youre just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity equity and inclusion. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex pregnancy sexual orientation gender perception or identity national origin age marital status protected veteran status disability status or any other basis protected by federal state or local law ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process please email We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws view posters linked below: Family and Medical Leave Act (FMLA) Poster;Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus Cuba Iran North Korea Russia Syria the Crimea Region of Ukraine the Donetsk Peoples Republic (DNR) and the Luhansk Peoples Republic (LNR). If you are located in or are a national of one of the listed countries or regions an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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