Inside Sales Representative

Role Overview 

We are looking for an experienced Inside Sales Representative to join our dynamic Customer Support team. This full-time role is crucial for providing exceptional customer service technical support and administrative assistance. As part of a small fast-growing company our team members wear many hats and work collaboratively to achieve our goals. The successful candidate will report to the Customer Support Manager and interact closely with the General Manager and other office staff.

Key Responsibilities

1. Customer Interaction: Respond to incoming calls and emails for order processing administrative inquiries and technical support.
2. Order Management: Accurately enter sales orders prepare quotes and process payments using our CRM and ERP systems.
3. Product Knowledge: Articulate product features and provide recommendations based on a thorough understanding of our offerings.
4. Technical Support: Collaborate on technical support projects and provide solutions to customer issues.
5. Administrative Tasks: Perform general office duties and utilize Microsoft Office Suite (Word Excel PowerPoint) for various tasks.
6. Process Optimization: Follow and optimize standard operating procedures to improve efficiency.
7. Team Collaboration: Work closely with the Sales team to manage leads and enhance customer satisfaction

Qualifications :

Qualifications and Skills:

1. Experience: A minimum of 3 years in a similar role with a strong foundation in customer service and technical support.
2. Technical Aptitude: Ability to quickly learn and retain technical information and adapt to new systems and processes.
3. Team and Individual Work: Flexibility to work independently and within a team environment adapting to changing roles as needed.
4. Priority Management: Strong organizational skills and the ability to manage multiple tasks and projects effectively.
5. Communication Skills: Excellent verbal and written communication skills with a focus on clarity and customer service.
6. Education: A college degree or technical education is preferred or equivalent experience.

Additional Information :

Why Join Us

• Global Reach: Our products are sold in over 60 countries backed by a strong reputation for excellence.
• Growth Opportunity: With consistent double-digit growth since 2016 in North America we offer an exciting path for career advancement and personal development. 
• Benefits
• Competitive Salary
• Retirement Plan
• Health Dental and Life Insurance
• Performance Bonuses

Building better begins with a click!
Apply now and become part of a team where your ideas truly make an impact.

Locinox USA is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Our hiring decisions are based solely on qualifications merit and business needs at the time.

Remote Work :

No

Employment Type :

Full-time