Federal Technical Solutions Engineer
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
Within our Federal division Arista supports critical missions across defense intelligence and civilian agencies. We are committed to helping federal customers modernize and secure their networks while ensuring compliance with government standards and cybersecurity frameworks.
Who Youll Work With
Are you a top-tier Technical Support Engineer with a passion for working on mission-critical networks At Arista our Federal Technical Solutions Engineers are at the forefront of supporting U.S. government customers who depend on Arista products for secure and resilient networking.
As a Federal TSE youll be part of a specialized support organization that partners closely with federal agencies system integrators and defense contractors. Youll provide deep technical expertise ensuring our solutions deliver uncompromising performance reliability and compliance.
Youll work closely with product management software/hardware engineering and customer engineering teams to diagnose complex technical challenges. The team culture emphasizes collaboration continuous learning and a shared commitment to customer success.
What Youll Do
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required as is the ability to triage. As we are continually releasing new features and products a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware developmentboth in diagnosing problems as well as communicating them in multiple technical contexts. Thus excellent written and verbal communication skills are a must as is a collaborative approach.
Key Responsibilities:
- Provide advanced technical support for federal customers via phone email and secure communication channels.
- Troubleshoot and resolve complex hardware software and network configuration issues in data center campus and routing deployments.
- Collaborate with cross-functional teams to ensure timely resolution of escalated issues.
- Support product installation operation and optimization in compliance with federal security and operational standards.
- Document customer interactions recurring issues and provide feedback to engineering for continuous product improvement.
- Assist in developing knowledge base content and best practices tailored to the federal networking community.
Qualifications :
- Working knowledge of networking industry standards products and protocols.
- Bachelors or Masters degree in Computer Science Electrical Engineering Information Technology or related field.
- 25 years of hands-on experience in designing deploying configuring and supporting network environments.
- Strong understanding of networking protocols and technologies : AAA/TACACS ACL ARP BGP DHCP Ethernet ICMP IGMP IPv4/IPv6 LACP LLDP MPLS NAT OSPF PIM QoS RIP SNMP STP/RSTP/MST VLAN VRF and other related technologies.
- Experience using troubleshooting tools such as tcpdump Wireshark and IXIA.
- Strong Linux command-line and scripting familiarity (Python shell etc.).
- Excellent verbal and written communication skills especially for high-security or compliance-driven environments.
- The customer base requires US Citizenship background checks potential clearance processes etc. Active security clearances are preferred (TS/SCI) but not mandatory.
- Experience supporting U.S. federal customers or integrators (DoD IC or Civilian) is preferred.
- Familiarity with FIPS DISA STIGs and other government compliance standards.
- Industry certifications (CCNP JNCIP Arista ACE or similar) are a plus.
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Additional Information :
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race color religion sex sexual orientation gender identity national origin or any other factor determined to be unlawful under applicable federal state or law law. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and sof ... View more
