Customer Planning Manager (mfd)

London - UK

Monthly Salary: Not Disclosed

Posted on: 31-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Description

We are looking for a hardworking and energised professional with a strong analytical mentality and a collaborative approach to demand planning.

Come and play and help us connect with more children and adult fans at one of the most loved brands!

Please note: This position can be based in our LEGO Office in London or Grasbrunn close to Munich and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered.

The closing date for applications will be Tuesday 11th November 2025.

Core Responsibilities

Responsible for building an accurate topline demand plan for Amazon Western Europe (9 markets) by transforming multiple retail data inputs into robust assumptions.
Drive the monthly sales planning cycle for Amazon EU9: assess prior plan and reflect timely changes to assumptions identify gaps to key performance metrics and drive actions to address these secure all relevant stakeholder possess a comprehensive understanding of the latest plan.
Collaborate with stakeholders across the organization to ensure the latest plans incorporate current marketing and retail activities product launch volumes and market-specific insights.
Lead the Amazon forecasting workstream to enhance our joint forecasting alignment.
Drive and implement continuous improvement initiatives related to forecasting tools and processes.
Support Key Account Management team with item level forecast on novelties and in season key lines.

Play your part in our team succeeding!

The role supports the broader business to evaluate the value of the existing plans enabling senior management to identify gaps to target and to take corrective action. The output of your work will also be used by supply chain to ensure the right products are manufactured at the right time improving In-Stock Availability whilst avoiding the generation of waste. The demand planning manager role is multilingual as it is used to inform supply chain (volume) and commercial planning processes (value).

Do you have what it takes

Proven experience in similar roles within multinational consumer goods company such as commercial planning and/or supply chain planning
Strong analytical skills and attention to details
Strong proficiency in analyzing multiple retail data inputs and converting this into robust assumptions
Excellent communication skills with the ability to create clear and concise material
Person with a passion for digital tools and advanced skills in Excel and Power BI
Ability to navigate and manage stakeholders within a broad organization across Western Europe
Proven ability to deliver high-quality results under time pressure
Commercially savvy and possessing a continuous improvement mindset focused on driving progress and efficiency
Proficient in English

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme.

Workplace - When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.

Required Experience:

Manager

Job DescriptionWe are looking for a hardworking and energised professional with a strong analytical mentality and a collaborative approach to demand planning. Come and play and help us connect with more children and adult fans at one of the most loved brands!Please note: This position can be based i...