Guest Service Agent Full Time
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Job Location:
Monthly Salary:
Posted on:
31-10-2025
Vacancies:
1 Vacancy
Job Summary
As a Guest Service Agent no two days are the same. You will assist our guests with all aspects of their arrival and departure experience and everything in between - check in check out luggage assistance and responding to guest requests - whilst at the same time creating stories that stay.
- Be the first point of contact and greet guests with a warm welcome every time
- Provide exceptional service to our guests in every interaction by anticipating their needs responding to requests promptly efficiently and courteously
- Make the check-in check-out process run smoothly
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality issuing of room keys handling credit cards etc
- Ensure the security of our guests and their possessions
- Handle guest complaints in a positive manner escalating as required
- Communicate effectively with other departments such as Housekeeping Food & Beverage to assist guests in regard to room changes dining bookings etc.
- Keep other members of front office team informed on guest feedback requirements etc. during and on shift change
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience
What we can offer you:
- A fun work environment where your job is simply to make people happy!
- A genuine sense of community our team is one big family
- Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
- Develop invaluable skills that you can use in all walks of life customer service communication time management problem solving and resilience!
- If hospitality is your thing the career opportunities are endless as part of Australias largest hospitality employer Accor
- Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day
Qualifications :
- An energetic team-focused and can-do attitude
- Enthusiasm to connect with guests and to hear their story
- Exceptional communication skills both written and verbal
- High level of computer literacy
- Excellent attention to detail
- The ability to work across a 7 day roster - evenings mornings and weekends
Additional Information :
Whats in it for you...
- Great benefits worldwide accommodation and food & beverage discounts from day one Chadstone Shopping Centre discounts free nights accommodation on your anniversary with Accor discounted health insurance and a free confidential Employee Assistance Program
- A supportive dynamic team environment in one of Melbournes most iconic luxury hotels
- Work close to home based in Melbournes vibrant south-east avoid the CBD commute
- Endless growth opportunities as part of Accor Australias largest hospitality employer with access to industry-leading training career pathways across a global network and the ability to truly shape your future
Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We cant wait to welcome you!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
