IT Configuration Management Database (ITSMITOM) Analyst (dfm)

Department Insights

At our team youll find all the advantages of a large IT department. And something decisive thing: openness and genuine teamwork. Because we are open to the future and build on the strength of each individual. We value their work and opinions listen to them actively manage ideas and engage in direct exchange. Respect appreciation and mutual trust are the hallmarks of cooperation in our international team.

Your responsibilities

• Own design and maintain the IT Configuration Item inventory and CMDB with the target to deliver transparency about type ownership and health status of all IT CIs connected to RWEs network
• Develop an Configuration Item framework identify which CIs need to be managed and controlled as well as the level of detail at which CIs are to be identified. Design and build the CMDB considering the full life cycle of configuration items
• Act as an architect to design ServiceNow CMDB structures table interactions data flows data policies data dependencies/relations & service mapping together with the implementation teams which are building the foundation for the whole IT value chain and ITIL processes
• Own and improve the Configuration Management processes and provide overarching governance to all stakeholders in IT and business including technical assessment of requirements
• Enable all stakeholders to be empowered to make informed decisions proactively manage risks and improve service resilience including cyber security because of the CMDB.
• Cooperate closely with all internal and external IT service providers and ensure that they have an IT Configuration Management process in place which guarantees complete transparency about all CIs connected to RWEs network
• Engage with all stakeholders and strategic projects to ensure Configuration Management can deliver required and data quality and functionality within projected timeframes
• Oversee/Own the design coding and testing of reporting capabilities as needed

Your profile

• You have very good ITIL and extensive experience in Configuration Management knowledge.
• You are experienced in managing ServiceNow CMDB and IT-Operation Management (ITOM) structures
• You have strong knowledge of IT infrastructure like Software Hardware and Cloud as well as experience in ServiceNow Common Service Data Model (CSDM)
• You have a relevant IT apprenticeship with several years of experience in IT Service Management
• You have the ability to understand and analyze complex issues and to communicate them in a target-group-oriented manner
• You work responsibly carefully in a structured and independent manner and are not afraid to change things
• You are a strong communicator and assertive but still work in a team-oriented manner
• You are fluent in written and spoken German and English

Our offer

• Working in a great team with good team atmosphere
• Playing an important role in IT Infrastructure operations as a Configuration Management Database Analyst
• Ability to actively challenge and change working patterns in favour of IT Infra
• Hybrid working