Sr. Product Service Engineer

Sanford, FL - USA

Monthly Salary: $ 126000 - 189000

Posted on: 31-10-2025

Vacancies: 1 Vacancy

Job Summary

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillar is hiring a Sr. Product Service Engineer. In this role you will support Compact Track Loaders (CTL) and Skid Steer Loaders (SSL) out of Sanford NC. You will be responsible for improving quality managing product issues supporting dealers supporting customers ensuring product acceptance and improving customer satisfaction.

What Youll Do

Service Engineering: Improve product quality repairability maintenance and serviceability. Create and deliver service publications and communicate product improvements outward and across the organization.
Continuous Improvement: Work with Caterpillar dealers customers engineering teams and production facilities to improve product quality.
Product Problem Management: Gather field data Voice of Customer (VOC) and Voice of Dealer (VOD) in order to set priorities on product problems. Support product problem investigations by managing all field requests providing input into field Interim Corrective Actions (ICA) providing input into Permanent Corrective Actions (PCA) and to communicate updates externally to Caterpillar field representatives dealers and customers.
New Product Introduction (NPI): Provide the VOC and VOD to influence designs early in the NPI process to meet those customer requirements. Manage and lead the customer field follow programs which includes gathering the VOC and positively impacting the machine design. Responsible for publication of the Operation and Maintenance Manual Service Manual modules technical publications and parts stocking.

What You Have (Core Skills)

Technical Excellence: Expertise in electrical electronic systems mechanical systems engine systems structures integrated systems and general design engineering. Proficient in troubleshooting and diagnosing issues on construction equipment.
Effective Communications: Experience communicating complex issues downward upward across and outward to dealers and customers. Ability to work flexibly across time zones with cross functional and multi-cultural teams.
Customer Focus: Experience working with customers and prioritizing customer needs in improving the product.

Top Candidates Will Also Have

Education: Degree in accredited Engineering curriculum.
Experience: Relevant industry experience in Construction Equipment Mining Equipment or Automotive. Experience in product development with design manufacturing supply chain and test teams.
NPI: Experience in NPI or product problem management for construction equipment or similar OEMs.
Company Knowledge: Experience working with Caterpillar Caterpillar dealers or customers.

Summary Pay Range:

$126000.00 - $189000.00

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:October 28 2025 - November 10 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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Required Experience:

Senior IC

Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger mor...