Information Developer (Technical Writer)
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Information Developer II (Technical Writer) will design develop and deliver clear concise and effective documentation for PowerPlans suite of software solutions. This individual will support product launches and empower both internal teams and external users by creating high-quality accessible materials. Success in this role is measured by the impact documentation has on product understanding and user satisfaction.
Responsibilities
Key Performance Objectives
- Deliver Product Documentation for New Releases: Research write and publish end-user and technical documentation for all new product releases. Collaborate with Product Management UX Training Engineering and QA teams to gather technical information and user stories. Draft material should be delivered no later than 2 weeks after development has finished work on it in the sprint.
- Maintain and Enhance Existing Product Documentation: Conduct quarterly reviews of all published documentation for accuracy completeness and usability. Solicit feedback from stakeholders prioritize updates based on impact and frequency of use. Complete all prioritized updates within 90 days of each review cycle.
- Develop and Maintain API Documentation: Collaborate closely with Engineering Product Management and QA teams to produce comprehensive accurate and user-friendly API documentation in accordance with OpenAPI standards. Ensure API documentation is updated in tandem with new API creation and enhancements and is available at the time of product release. Conduct periodic reviews to confirm alignment with current API functionality and usability best practices addressing stakeholder feedback within defined timelines.
Success Metrics
- Documentation delivered on or ahead of release schedules
- Increased product adoption and positive customer feedback
- Uptake of new documentation tools and formats
Qualifications
- Bachelors degree or equivalent.
- 5 years of experience as a Technical writer or related roles.
- Experience in API documentation (OpenAPI Postman Bruno).
- Experience in structured writing.
- Experience in documenting enterprise-level software applications/solutions.
- Process orientation and ability to analyze and design/build complex processes.
- Excellent effective communication skills including:
- Executive presence through verbal and non-verbal communication(confidence poise and authority)
- Clear and concise writing.
- Excellent organizational and time management skills.
- Detail-oriented and comfortable in a fast-paced environment where meeting deadlines will require perseverance.
- Skilled with Content Authoring Tools with a preference for Madcap Flare experience.
- Experience working in an Agile Environment.
Preferred
- Demonstrate the following bodies of knowledge:
- Industry/domain knowledge: Ability to apply industry knowledge in an area of domain specialty Examples of domains are account tax and budgeting.
- Technical knowledge: Understanding of system and network architecture system platforms system access database design SQL queries and network protocols.
- AI knowledge: RAG prompt engineering context engineering.
PowerPlan is an EOE
Please note that this is a hybrid role that involves a combination of onsite work from our corporate office as well as work from home. While we strive to accommodate flexible working arrangements when sensible there will be times when onsite work is required. This could include scheduled office days team meetings client meetings or special events.
Key Skills
- Proofreading
- Adobe Acrobat
- Content Management Systems
- Technical Writing
- Visio
- Microsoft Powerpoint
- Sharepoint
- XML
- Confluence
- Wiki Systems
- Word Processing
- Writing Skills
About Company
PowerPlan is an enterprise software company devoted to helping asset-centric businesses the utilities, oil and gas, transportation, telecommunications, and mining industries optimize their financial performance. PowerPlan combines purpose-built software for asset centric accounting, ... View more
