Client Success Analyst

New York City, NY - USA

Monthly Salary: $ 50000 - 60000

Posted on: 12 days ago

Vacancies: 1 Vacancy

Job Summary

Simulmedia is an innovative ad tech company based in New York City delivering targeted data-driven advertising across linear television and streaming platforms. Since our founding in 2008 weve helped leading brands and agencies reach their audiences more efficiently through proprietary software and deep industry expertise.

Were looking for a sharp detail-oriented Client Success Analyst to learn and grow with our team. This is an ideal opportunity for a recent college graduate looking to start their career in the fast-paced dynamic world of media and advertising technology.

About the Role

As part of the Client Success team you will play a pivotal role in managing and growing client relationships winning new business as a partner to Sales and driving internal operational this role you will serve as the face of the company to our clients ensuring seamless campaign execution insightful performance analysis and proactive communication that drives measurable value. You will collaborate closely with internal stakeholders - including Sales Operations Data Science and Product - to translate client goals into actionable strategies that leverage Simulmedias advanced TV and video advertising solutions. The ideal candidate is both analytical and client-focused capable of proactively identifying opportunities for optimization and growth while maintaining exceptional service and responsiveness. Ultimately your work will help strengthen long-term client relationships and contribute directly to the companys revenue growth and client retention goals.

What Youll Do

Proactively communicate with clients maintaining consistent engagement to understand their evolving needs goals and challenges while positioning Simulmedia as a trusted partner.

Collaborate cross-functionally with internal teams including Sales Operations and Product to ensure client objectives are met efficiently and accurately.

Help manage the end-to-end TV campaign lifecycle - from initial proposals planning and setup through execution optimization and post-campaign analysis - ensuring flawless delivery and measurable results.

Develop and deliver strategic performance reports that clearly demonstrate Simulmedias value ROI and contribution to client business objectives.

Translate complex data and performance insights into actionable recommendations that inform campaign strategy and optimization.

Strengthen client relationships through thoughtful data-driven recommendations and an ongoing focus on achieving business outcomes that exceed expectations.

Identify opportunities for account growth including renewals upsells and cross-channel expansion in partnership with the Sales team.

Support operational excellence contributing to internal process improvements documentation and knowledge sharing that enhance the overall client experience.

Stay current on industry trends and competitive insights to help clients navigate the evolving TV and video advertising landscape with confidence.

What Were Looking For

02 years of professional experience (internships count!) and a strong desire to grow and learn in a fast-paced client-focused environment.

Recent graduate or early-career professional with an interest in media advertising data and client relationship management.

Exceptionally organized and detail-oriented with the ability to manage multiple priorities and deliver high-quality work under tight timelines.

Analytical thinker and creative problem solver who enjoys working with data to uncover insights and drive results.

Clear and confident communicator both written and verbal with a collaborative mindset and strong interpersonal skills.

Comfortable using AI tools (e.g. ChatGPT Claude or others) to enhance efficiency analysis and creative output in daily work.

Proficient in Microsoft Excel and/or Google Sheets including pivot tables formulas and data formatting.

Bonus points for technical curiosity such as basic knowledge of SQL VBA or Macros but not required.

Passionate about delivering best-in-class client experiences with genuine curiosity about advertising TV and streaming and a drive to continuously learn and grow within the industry.

Why Simulmedia

At Simulmedia we believe in Doing the Right Thing Boldness Intellectual Curiosity being Data-Informed and showing Tenacity. Youll be part of a supportive and experienced team that will help you growand give you room to make a real impact.

If youre ready to launch your career and be part of the future of TV advertising wed love to hear from you. Apply now and join our NYC team!

Were required to include a reasonable estimate of the compensation range for this decisions are dependent on the unique facts and circumstances of each case but a reasonable estimate of the current base range for this role is $50000 - $60000. Note that this range is specific to national metro areas and that offers take into account a wide variety of potential factors considered in compensation including but not limited to skill qualifications accomplishments experience credentials and business needs. Simulmedia offers competitive pay relative to its peers plusa wide range of best-in-class comprehensive and inclusive employee benefits. To learn more visit ourCareers Website.

Check out our Excellent Benefits & Perks

Fully paid premiums for employee medical dental vision short-term disability long-term disability and life-insurance coverage for full-time employees

Medical by UnitedHealthcare

Dental by Guardian

Vision by EyeMed

Pre-tax plans for medical flexible spending dependent care and transit/parking

Flexible paid time off (PTO)

Sick time off

Extensive holiday schedule

Generous parental leave policies after a year of service

Phone and Data reimbursement program

Fully paid Citi Bike membership and helmet stipend with Seamless and Lyft Pink

Pet-friendly office

Monthly happy hours quarterly team building plus tons of other fun events!

Dedicated workshops for diversity equity inclusion and belonging

Park Avenue office with 360-degree views and fully stocked kitchens

Simulmediaprioritizes diversity and representation in recruiting embraces people of all backgrounds and works to create an inclusive culture to help all of our people thrive. We provide equal employment opportunities to all individuals regardless of their race color creed religion gender age sexual orientation height weight national origin disability veteran status or any other characteristic protected by state federal or local law. Discrimination of any type is not tolerated at Simulmedia. This policy applies to all terms and conditions of employment including recruiting hiring promotion termination time off and compensation.

Simulmedia is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us atemailprotected.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience: