Community Experience Strategist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Were looking for a strategic and hands-on Community Experience Strategist to lead the modernization of our customer community platform. This role will be instrumental in transforming the user experience driving customer adoption and ensuring brand consistency across our digital touchpoints. Youll collaborate closely with marketing design and engineering teams to deliver a seamless engaging and branded community experience.
Key Responsibilities
- Community UI/UX Modernization
Lead the redesign and optimization of our community interface to improve usability accessibility and customer satisfaction. - Customer Journey Enablement
Streamline pathways for customers to find resources connect with peers and achieve their goals within the community. - Brand Alignment Partner with the marketing web and graphics team to ensure the community experience aligns with the visual and messaging standards of .
- Project & Ticket Management
Own and manage Jira tickets related to community improvements ensuring timely execution and cross-functional alignment. - Platform Expertise
Leverage Salesforce Experience Cloud to enhance community capabilities implement new features and troubleshoot issues. - Web Development Support
Apply strong HTML/CSS skills to customize and refine community pages ensuring responsive and visually consistent design.
Qualifications
- 35 years of experience in community management digital experience or UX/UI roles
- Proven experience with Salesforce Experience Cloud (highly preferred)
- Strong proficiency in HTML/CSS and basic web development practices
- Familiarity with Jira or similar project management tools
- Experience working with cross-functional teams including marketing design and engineering
- Excellent communication and organizational skills
- Passion for customer experience and community engagement
Bonus Skills
- Experience with user research or usability testing
- Knowledge of accessibility standards (WCAG)
- Familiarity with analytics tools to measure community engagement and performance
Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Build high-quality, secure software with application security testing tools and services from Black Duck. We are a Gartner Magic Quadrant Leader in AppSec.
