Financial Specialist IV- Credit and Collections

South Bend, IN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

SALARY: up to $56466

POSITION SUMMARY:

Runs Collections processes shut offs calculations and reports. Assists with Lockbox payments credit

refunds and cash reconciliation. Reviews reports to check for accuracy. Communicates with agencies.

Regarding delinquent accounts. Back up to Financial Specialist IVs.

As a leader and employee of the City of South Bend you are called upon to serve in a manner that supports Our Core Values: Excellence Accountability Innovation Inclusion and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride Champion Operational Excellence Make Sound Decisions Embrace Coaching and Accountability Communicate with Excellence Value Diverse People and Perspectives Embrace Personal Development Exhibit a Positive Attitude and Own Your Health Wellness & Safety

SCHEDULE: Monday-Friday 7:30am-4:00pm with 30-minute lunch. Hours may vary based on operational needs

SUPERVISION EXERCISED:

Not applicable

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for all phases of the delinquency process

Maintain monthly delinquency tracking reports

Research delinquent and final accounts. Take appropriate measures and course of action to minimize risk of write off

Prepare and administer the delinquent account data required for reporting accounts to the collection agency monthly

Prepare monthly batch tracking reports

Responsible for all phases of the sewer lien process

Verify daily cash reconciliation. Responsible for resolving cash related variance(s) with 311 Customer Service Liaison manager prior to reporting daily cash update

Responsible for all bankruptcy account maintenance

Responsible for processing credit refunds

Responsible for assisting customers with bank drafting and on-line payment issues

Process all Bank Drafting and Electronic Funds Transfers for all third party payments

Responsible for NSF check processing including mailing letters to customers

Perform monthly account write-offs

NON-ESSENTIAL/MARGINAL FUNCTIONS:

Perform other duties and assume other responsibilities as apparent or as assigned.

EDUCATION / QUALIFICATIONS:

Two-year college degree or equivalent training and experience in related field. Proficient in use of spreadsheets.

KNOWLEDGE SKILLS AND ABILITIES:

Proficiency in word processing and spreadsheets.

Excellent oral and written communication skills.

Ability to communicate with supervisors peers or subordinates providing information by telephone in written form e-mail or in person.

Ability to organize plan and prioritize work.

CERTIFICATES LICENSE REGISTRATION:

None

EQUIPMENT:

Desktop or laptop computer calculator telephone copy and fax machine.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to sit walk and talk or hear. The employee is occasionally required to walk use hands to fingers handle or feel objects tools or controls; and reach with hands and arms. The employee is occasionally required to climb balance stoop kneel crouch and crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required in this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

Work is performed primarily in the office. The noise level in the work environment is usually quiet to moderate in the office. Entire office is smoke free.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at will employer.

REQUIRED:

Pre-Employment Drug Screen

Employee Background check

Equal Employment Opportunity Employer

Required Experience:

SALARY: up to $56466POSITION SUMMARY:Runs Collections processes shut offs calculations and reports. Assists with Lockbox payments creditrefunds and cash reconciliation. Reviews reports to check for accuracy. Communicates with agencies.Regarding delinquent accounts. Back up to Financial Specialist IV...