Director of Client Experience & Hospitality

At Brown Haven we are dedicated to constructing high-quality custom homes that exceed expectations. We understand that our team of professionals is our most valued asset which is why we have brought together a group of talented individuals who embody teamwork positivity and a dedication to excellence. Our vision is to build 1000 homes per year by becoming the finest custom home builder in the U.S.A.

Director of Client Experience & Hospitality

About the Job

At Brown Haven we take pride in being recognized as the highest-rated quality home builder in the United States by the National Housing Quality believe our greatest strength is our people and that how our customers feel throughout their journey defines our success. Thats why were introducing a new transformative leadership role designed to elevate the experience of every client teammate and community we serve.

Our vision is bold: to build1000 homes per year and to be known as the premier custom home builder in America. To achieve it were investing in leadership that transcends operations and sales leadership that inspires loyalty builds relationships and creates Raving Fans.

Director of Client Experience & Hospitality Be the Heartbeat of the Brown Haven Experience

Location: Alpharetta GA Type: Full-Time Salary Range: $110000 - $140000

*Role requires travel to local offices 2 to 3 days per week.

Heart for Hospitality Youll Thrive at Brown Haven Homes.

At Brown Haven Homes we believe building a home should feel as good as living in one. Were on a mission to make every interaction from the first hello to the final handshake unforgettable.

As our Director of Client Experience & Hospitality youll be the face voice and heartbeat of Brown Haven across multiple markets. Youll own the client journey champion our culture and ensure every family partner and community member experiences the warmth professionalism and hospitality that define our isnt a support role its a foundational leadership position with the autonomy to build a team shape local culture and set the standard for excellence across 8 design studios.

Mindset of a Market Host:

• You Care More. You anticipate needs take ownership and make people feel seen.
• Youre Poised & Professional. You show up with credibility warmth and confidence every time.
• Youre a Connector. You love bringing people together and strengthening community ties.
• Positive Energy Only. You elevate others with optimism and composure even under pressure.
• You Act NOW. When challenges arise you move fast and own the outcome.
• Youre Detail-Oriented. You know excellence lives in the small touches that make a big impression.

Playbook for Success:

• Create Raving Fans. Personally engage at key moments welcomes design kickoffs walkthroughs and closings ensuring every client feels valued and supported.
• Deliver Excellence. Anticipate client needs resolve issues with empathy and urgency and uphold brand standards across all touch points.
• Be the Face of Brown Haven. Represent our brand at community events realtor gatherings and local initiatives sharing our story with authenticity and pride.
• Build Relationships that Last. Develop meaningful referral and community partnerships that strengthen market presence and generate goodwill.
• Champion Our Culture. Lead weekly huddles celebrate wins and keep Sales Design and Construction aligned under our shared values.
• Own the Experience Metrics. Track and report on client delight (NPS reviews) community visibility and culture health to drive continuous improvement.

Why Brown Haven Homes

• Big Vision Big Heart. Youll shape how thousands of families experience the joy of homebuilding.
• Unmatched Autonomy. Youll have the freedom to build your own playbook and your own team as this role grows.
• Culture of Champions. We innovate hustle and celebrate every win together.
• Growth Path. This is the first role of its kind at Brown Haven and the start of something big.
• Our Core Values:
  • We Care More
  • Positive Energy Only
  • We Are Gritty
  • Create Raving Fans
  • Do It Now
  • Simple & Scalable
  • Results Not Excuses
  • Obsess Over Winning

Comprehensive Benefits Package

• Unlimited Paid Time Off. Leadership comes with flexibility recharge when needed deliver excellence always.
• Best-in-class Medical Dental & Vision coverage for you and your family.
• Life & Short-Term Disability Insurance.
• 401(k) with Company Match.
• Bi-Annual Profit Share Program.

Your Competitive Edge:

• Required Leadership Background in Hospitality & Client Experience.710 years in hospitality customer experience or community engagement. You know how to curate memorable moments represent a premium brand with polish and create Raving Fans through every interaction.
• Education Preferred Passion Required. A bachelors degree preferred but genuine passion emotional intelligence and results matter more.
• Willingness to Learn. You adapt fast pick up new systems easily and embrace tools like HubSpot or Asana.
• Culture Champion. You inspire others through positivity and recognition not authority.
• Storyteller. You communicate with authenticity purpose and pride in our brand.
• Organized & Reliable. You follow through track metrics and thrive in fast-paced environments.
• Community-Focused. You love representing Brown Haven and making a difference locally.

Ready to Build the Future of the Brown Haven Experience

Were redefining what leadership looks like in homebuilding. Our Director of Client Experience & Hospitality sets the tone elevates team members and creates customers for life. If youre ready to take ownership of how families experience custom homebuilding we want to meet you.

REQUIRED ADDITIONAL STEP: Please email our Senior Recruiter Camden Mayer at. Subject Line: How I Elevate the Client Experience In your email include yourresume along with these two items: 1) Describe one1% moment youd introduce to make Brown Haven clients feel seen appreciated and cared for something simple repeatable and emotionally powerful. 2) Listthree metrics youd use to measure whether our client experience is truly world-class and briefly explain (one sentence each) why they matter.

At Brown Haven Homes we impact lives by building great homes with and for amazing people

Character Traits:

Buy into the BH culture of values why & vision are foundational to success. Traits that succeed at BH include a Do it Now attitude an attraction to meaningful work & relationships through radical truth & radical transparency a strong work ethic positive thinking integrity and Intelligence.

BH Cores Values:

1. We Care More
2. Positive Energy Only
3. We Are Gritty
4. Create Raving Fans
5. Do It Now
6. Simple & Scalable
7. Results Not Excuses
8. Obsess Over Winning

BH Why: Impact lives by building great homes with and FOR amazing people.