Support Engineer

Kyiv - Ukraine

Monthly Salary: Not Disclosed

Posted on: 31-10-2025

Vacancies: 1 Vacancy

Job Summary

Automat-it is where high-growth startups turn when they need to move faster scale smarter and make the most of the cloud. As an AWS Premier Partner we deliver hands-on DevOps and FinOps and GenAI support that drives real results.

We work across EMEA and the US fueling innovation and solving complex challenges daily. Join us to grow your skills shape bold ideas and help build the future of tech.

We are looking for a Support Engineer with hands-on AWS and Linux experience strong troubleshooting skills and the ability to monitor support and optimize customer environments in a 24/7 setting.

Work location - Remote from Ukraine

If you are interested in this opportunity please submit your CV in English.

Responsibilities:

Respond to incidents according to playbooks
Provide customer support in rotating 8-hour shifts to ensure 24/7 coverage
Monitor and troubleshoot network infrastructure and application issues
Analyze metrics alerts and incidents to fine-tune algorithms and thresholds
Maintain and document monitoring solutions
Contribute to infrastructure automation and internal Support tools development

Benefits:

Professional training and certifications covered by the company (AWS FinOps Kubernetes etc.)
International work environment
Referral program enjoy cooperation with your colleagues and get a bonus
Company events and social gatherings (happy hours team events knowledge sharing etc.)
Wellbeing and professional coaching
English classes
Soft skills training

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills recognizing the value you bring to our team.

#LI-remote #LI-AIT

Requirements:

At least 1 year of experience in a similar position such as NOC/Tech Support engineer or Junior DevOps
Hands-on AWS cloud experience
Confident Linux OS knowledge
Network troubleshooting and configuration
GIT and scripting skills with either Python or Bash
Web applications architecture understanding
Monitoring tools (Prometheus Cloudwatch etc.) and principles
Upper-intermediate English language proficiency
Great customer service and confident business communication skills
Strong troubleshooting and problem-solving skills drive to prevent incidents
Be innovative learn new tools and best practices
IaaC: CloudFormation Terraform knowledge - advantage
CI/CD: Jenkins ArgoCD - advantage
Containers orchestration: Docker Kubernetes (EKS GKE) - advantage